Octane crashes on activation with shadow PC

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1. That the issue has not already been disclosed
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All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
H. A detailed description of the issue and steps to reproduce it (Include Screenshots or video capture), as well as an example scene if applicable.
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Please note that reports of issues inside existing threads will be ignored/removed, and reports may be closed if the reporter does not respond to subsequent queries in the thread.
hugokday
Licensed Customer
Posts: 2
Joined: Fri Aug 25, 2017 6:48 pm

I recently subscribed to a company called Shadow Tech which is a PC streaming service. Octane works perfectly fine on my own physical PC but when using the Shadow Tech service the plugin crashes whenever I try to open it in Cinema 4D (screenshot attached) Cinema 4D itself runs fine and Octane Standalone does too, it only crashes when I try to open the plugin inside C4D. I initially contacted Shadow Tech and their support said it was an issue with their CPU's (???) and that they would be replaced with CPU's that the Octane plugin will work with soon, the CPU's were changed yesterday and I am still getting the same crash. Bug report attached and here are my specs:
Operating System: Win 7
Graphics Card: GTX 1080
RAM Capacity: 12gb
Nvidia driver version: 378.92 (I have tried the most recent driver and still experienced the crash, I downgraded to 378.92 and there was no change)
OctaneRender Standalone version: 3.07
OctaneRender plugin version: have tried 3.07 and V4 XB2.1 test2
Cinema 4D version: r18.057
Attachments
BugReportAndScreenshot.rar
(323.03 KiB) Downloaded 258 times
Grumly
Licensed Customer
Posts: 22
Joined: Mon Sep 07, 2015 12:42 pm
Location: France

My experience is a bit different :

Octane Standalone workfs fine in DEMO mode... but crash after the login if I try the licensed one.

DAZ Studio works great, DAZ studio with OCtane Plugin crashed after the Octane login.

I'm using the last 3.08 Octane.
Windows 10 Pro
Ryzen 3900x / 32Go Ram
1 x GForce RTX 2080Ti Founder Edition
1 x GForce 1080 Founder Edition
keneda999
Licensed Customer
Posts: 3
Joined: Thu Oct 12, 2017 9:15 pm

Some Good news here ?
I have the same issues with 3.08 and 4.0 but 3.07 works fine !!
Hope some one found a solution

:)
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aoktar
Octane Plugin Developer
Posts: 16063
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
Contact:

keneda999 wrote:Some Good news here ?
I have the same issues with 3.08 and 4.0 but 3.07 works fine !!
Hope some one found a solution

:)
Did you installed required driver?
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
keneda999
Licensed Customer
Posts: 3
Joined: Thu Oct 12, 2017 9:15 pm

Yes the last one , and the latest cuda driver 10.
after login the stand alone version , it litteraly stop with no message.
In C4d plugin, It Freezes.
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aoktar
Octane Plugin Developer
Posts: 16063
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
Contact:

Send me a PM for team viewer session if you wish.
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
keneda999
Licensed Customer
Posts: 3
Joined: Thu Oct 12, 2017 9:15 pm

aoktar wrote:Send me a PM for team viewer session if you wish.
Already sent :) check box
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aoktar
Octane Plugin Developer
Posts: 16063
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
Contact:

keneda999 wrote:
aoktar wrote:Send me a PM for team viewer session if you wish.
Already sent :) check box
Be sure that Octane Standalone could run without errors.
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
oblivion
Licensed Customer
Posts: 44
Joined: Mon Feb 15, 2016 8:45 pm

Same thing for me, 3.07 works fine, but the newer versions crash

anyone found a solution?
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aoktar
Octane Plugin Developer
Posts: 16063
Joined: Tue Mar 23, 2010 8:28 pm
Location: Türkiye
Contact:

oblivion wrote:Same thing for me, 3.07 works fine, but the newer versions crash

anyone found a solution?
Please read release topic for advices.
Octane For Cinema 4D developer / 3d generalist

3930k / 16gb / 780ti + 1070/1080 / psu 1600w / numerous hw
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