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DAZ Studio Integrated Plugin (Integrated Plugin maintained by OTOY)

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cyprine
Licensed Customer
Posts: 70
Joined: Fri Jan 03, 2014 10:13 am
Contact:
Contact cyprine

i feel a lil dumb but i can log the plug in.
after i resolved some problems with my internet connection in general, i went back to daz and the plug in is asking me to be activated.
i've tried using my user name & password form my licence page but it returns an invalid message.
help ?

using daz 4.9 & octane plug-in 3.05.3
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face_off
Octane Plugin Developer
Posts: 15693
Joined: Fri May 25, 2012 10:52 am
Location: Adelaide, Australia

Log in with your Otoy username/password - not the plugin license username/password.

Paul
Win7/Win10/Mavericks/Mint 17 - GTX550Ti/GT640M
Octane Plugin Support : Poser, ArchiCAD, Revit, Inventor, AutoCAD, Rhino, Modo, Nuke
Pls read before submitting a support question
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cyprine
Licensed Customer
Posts: 70
Joined: Fri Jan 03, 2014 10:13 am
Contact:
Contact cyprine

thanks !
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SimonJM
Licensed Customer
Posts: 198
Joined: Tue Mar 19, 2013 12:28 am

I am failing to authorise OcDS (3.07) too - I am just downloading the 3.08 beta version, plus the 3.08 standalone version of Octane . I mention that last to confirm I am using the Otoy username/password and do not have an access/conenction issue ;) Tried with both user name and user email and stlll get same 'Sign-in error' error message indicating it could not connect to the server
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face_off
Octane Plugin Developer
Posts: 15693
Joined: Fri May 25, 2012 10:52 am
Location: Adelaide, Australia

I am failing to authorise OcDS (3.07) too - I am just downloading the 3.08 beta version, plus the 3.08 standalone version of Octane . I mention that last to confirm I am using the Otoy username/password and do not have an access/conenction issue ;) Tried with both user name and user email and stlll get same 'Sign-in error' error message indicating it could not connect to the server
I suggest contacted OTOY directly about this, using the Support->Submit a Request button at the top of this page.

Paul
Win7/Win10/Mavericks/Mint 17 - GTX550Ti/GT640M
Octane Plugin Support : Poser, ArchiCAD, Revit, Inventor, AutoCAD, Rhino, Modo, Nuke
Pls read before submitting a support question
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SimonJM
Licensed Customer
Posts: 198
Joined: Tue Mar 19, 2013 12:28 am

face_off wrote:
I am failing to authorise OcDS (3.07) too - I am just downloading the 3.08 beta version, plus the 3.08 standalone version of Octane . I mention that last to confirm I am using the Otoy username/password and do not have an access/conenction issue ;) Tried with both user name and user email and stlll get same 'Sign-in error' error message indicating it could not connect to the server
I suggest contacted OTOY directly about this, using the Support->Submit a Request button at the top of this page.

Paul
Hi Paul,

I had done some poking about and it's NOT the plug-in, it's the actual standalone licensing that is failing, not your plug-in. I am composing a support request now.
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SimonJM
Licensed Customer
Posts: 198
Joined: Tue Mar 19, 2013 12:28 am

A bit more investiagtion shows that the fault is at my end, a new wi-fi router seems to be blocking contact to that (account.otoy.com) network:
ping -4 account.otoy.com

Pinging production-sso-webapp-205421376.us-east-1.elb.amazonaws.com [54.165.202.52] with 32 bytes of data:
Reply from 192.168.225.1: Destination net unreachable.
Reply from 192.168.225.1: Destination net unreachable.
Reply from 192.168.225.1: Destination net unreachable.
Reply from 192.168.225.1: Destination net unreachable.

Swapping to another connection (different wi-fi adapter and different ISP):
ping -4 account.otoy.com

Pinging production-sso-webapp-205421376.us-east-1.elb.amazonaws.com [52.0.136.249] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Which whilst still looking like an error, isn't really, as pings are often blocked and will time out, but at least the destination is NOT unreachable :)
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