Unable to find required license

Maxon Cinema 4D (Export script developed by abstrax, Integrated Plugin developed by aoktar)

Moderators: ChrisHekman, aoktar

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Jrogers.psd
Licensed Customer
Posts: 4
Joined: Sat May 13, 2017 8:09 pm

What be dis and how does one correct it? Tried logging into C4D and the Octane login screen popped up; I entered my credentials and was greeted by this. I followed the directions and when I arrived at the Licenses page, I was hesitant to continue due to it stating an unlock would be used ( I assume this is what I need to do, correct me please if I am wrong).
https://imgur.com/a/1YIJ3
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mojave
OctaneRender Team
Posts: 1337
Joined: Sun Feb 08, 2015 10:35 pm

Both your standalone and C4D licenses are being used in your "JAMES" machine.

I'd recommend before using the unlocking function to try to access that machine and make sure all instances of C4D that may be using that license are closed.

If you don't have access to that machine you may use an unlock, unless your license is being used in offline mode, in which case you'd need to send a request explaining your case to [email protected]
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bepeg4d
Octane Guru
Posts: 10352
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Hi Jrogers,
which version of c4octane plugin have you installed?
Did you resolved or have you contacted the support team?
ciao beppe
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