Licenses In Use

A public forum for discussing and asking questions about the Octane for Unity Alpha

Moderator: ChrisHekman

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mpaquin
Licensed Customer
Posts: 25
Joined: Sun Aug 03, 2014 9:54 pm

I'm in the same boat. Installed Octane for Unity at my old office and never deactivated it. Changed jobs and moved across the country. Tried to install it on my own machine and it's still registered on the old one. No way to deactivate it from here. Hoping a fix for this comes soon. I kind of need it.
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Xhed
OctaneRender Team
Posts: 239
Joined: Wed Jul 10, 2013 10:27 pm
Location: Breda, The Netherlands

I'm looking into releasing your license in a different manner.
- Rick
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Xhed
OctaneRender Team
Posts: 239
Joined: Wed Jul 10, 2013 10:27 pm
Location: Breda, The Netherlands

Can you try to release your licence using our web UI? https://render.otoy.com/account/subscriptions.php
- Rick
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mpaquin
Licensed Customer
Posts: 25
Joined: Sun Aug 03, 2014 9:54 pm

Hi Rick,

Subscription page still isn't showing my Unity license.
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mojave
OctaneRender Team
Posts: 1338
Joined: Sun Feb 08, 2015 10:35 pm

Have you tried this from the subscriptions page?
Why can't I see my Unity licenses?
Please ensure that your Unity account is linked to your OTOY account here.
If after linking your account your licenses still do not appear, please contact us at [email protected]
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