An error occurred while logging in with R19

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cky787005622
Licensed Customer
Posts: 2
Joined: Sat Oct 14, 2017 3:06 am

An error occurred while logging in with R19.(R19 version 19.027)I have no problem with R18.
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mojave
OctaneRender Team
Posts: 1338
Joined: Sun Feb 08, 2015 10:35 pm

You may have R18 under your firewall exception rules but not the R19 executable, that could be the reason why the Octane plugin cannot contact our server.

Please check that and let us know if that works for you.
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cky787005622
Licensed Customer
Posts: 2
Joined: Sat Oct 14, 2017 3:06 am

Thank you. I've found the problem. It's my workplace firewall problem. I'm sorry to bother you with such trifles
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mojave
OctaneRender Team
Posts: 1338
Joined: Sun Feb 08, 2015 10:35 pm

No problem at all, great to hear you got this sorted out.

Happy rendering!
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