Refuses to download new version

Thu Oct 05, 2017 1:08 am

Octane for Unity won't download version 1.1.0.1074 and is stuck with 1.0.0.963

I tried un-installing octane from the Unity folder and removing it from my project, then installing everything again. I am logged in with my account. The Install Latest button is grayed out.

Edit:
After restarting Unity a few times, it finally downloaded the new version.

Edit2:
When starting a new project I am stuck with the old version again and no way to update (no auto update and update button grayed out). There appears to be some game breaking issue with the update server.

Thu Oct 05, 2017 8:43 am

Thanks for letting us know. We will look into the problem ASAP. There's not much point in releasing new versions if people can't download it...

Fri Oct 06, 2017 7:17 am

I didn't upgrade when I first got the option too so it got lost for me too.
I solved it by doing a EDIT -> Reimport All

chadaski · Sat Oct 07, 2017 11:04 am

I couldn't download octane. When I click on install from the octane menu, a window pops up says connecting and then after 20 seconds of waiting, it times out. Please help.

Mon Oct 09, 2017 8:37 am

We fixed the server issue where the new version would not show up some of the time.

chadaski wrote:I couldn't download octane. When I click on install from the octane menu, a window pops up says connecting and then after 20 seconds of waiting, it times out. Please help.

Is your issue resolved now?

chadaski · Mon Oct 09, 2017 1:26 pm

ChrisHekman wrote:We fixed the server issue where the new version would not show up some of the time.

chadaski wrote:I couldn't download octane. When I click on install from the octane menu, a window pops up says connecting and then after 20 seconds of waiting, it times out. Please help.
Is your issue resolved now?

no, I'm still having trouble downloading. still getting the download timeout error.

chadaski · Mon Oct 09, 2017 1:39 pm

strange, my other project doesn't have this problem.