Hi all, sorry if this is a newbie question:
I've only just found out about octaneVR - I'm a freelance graphic designer and I do a bit of work in Poser 11, and for the sake of $20 a month, thought I've have a go with it.
I have successfully downloaded and installed the octaneVR+poser plugin, but I can't seem to unlock/activate it.
I've gone to my subscriptions management page on the website to try and activate it. The subscriptions are both showing for standalone and poser, with 2 unlocks on each, but the 'Deactivated' buttons are both greyed out. I've clicked on the 'View Info' buttons, and both subscriptions show as "Active" in subscription details.
Am I just being a doofus? What have I missed?
Thanks in advance
John
newbie - problem activating octaneVR
Hi Mojave, thanks for the reply.
I've put my otoy username and password into the poser plugin, and it brings up a "Could not find the required licence" box. It's showing my account name correctly, and it's the same account name that I've registered on otoy, so I assumed I had to unlock the subscription via the website before the plugin would authenticate me, but I can't find any way of doing that.
Any idea what could be doing wrong?
I've put my otoy username and password into the poser plugin, and it brings up a "Could not find the required licence" box. It's showing my account name correctly, and it's the same account name that I've registered on otoy, so I assumed I had to unlock the subscription via the website before the plugin would authenticate me, but I can't find any way of doing that.
Any idea what could be doing wrong?
Hi John1971
You may have installed the wrong software. If you have purchased a Subscription, you need to download and install 'OctaneVR' and 'OctaneVR for XYZPlugin'.
Please email a screen shot showing the error message to the help desk [email protected] and the Team will get it sorted.
Kind regards, Win
You may have installed the wrong software. If you have purchased a Subscription, you need to download and install 'OctaneVR' and 'OctaneVR for XYZPlugin'.
Please email a screen shot showing the error message to the help desk [email protected] and the Team will get it sorted.
Kind regards, Win
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johngill1971
- Posts: 1
- Joined: Mon Sep 11, 2017 2:48 pm
Thanks Win,
I have been onto support, and it does seem like my poser plugin is trying to use the commercial version of octane. Which is odd, because I have definitely downloaded the subscription versions of standalone and plugin (these were the only ones available to me on my download page).
I have tried running octaneVR 3.06.4 standalone on its own, and it connects and authenticates just fine.
I had previously installed and run the octane demo, I'm no expert but did wonder if that might be confusing things somewhere in the system registry?
I have been onto support, and it does seem like my poser plugin is trying to use the commercial version of octane. Which is odd, because I have definitely downloaded the subscription versions of standalone and plugin (these were the only ones available to me on my download page).
I have tried running octaneVR 3.06.4 standalone on its own, and it connects and authenticates just fine.
I had previously installed and run the octane demo, I'm no expert but did wonder if that might be confusing things somewhere in the system registry?