Activation error 9

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Cloud301
Licensed Customer
Posts: 1
Joined: Sat Dec 12, 2015 6:05 pm

Hello, I am unable to log in to activate my octane plug in for c4d I just purchased. On the license page it shows that it is not activated and when I log in I get this error

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mojave
OctaneRender Team
Posts: 1378
Joined: Sun Feb 08, 2015 10:35 pm

Please check the capitalization of your username and make sure is the same as you use for logging in here:

https://account.otoy.com/

If this keeps happening please let me know and I'll send you more details to find out what the issue is.
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