Can't activate my account

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Wensonwang
Licensed Customer
Posts: 4
Joined: Mon May 16, 2016 5:30 am

I always have to activate my account when I open cinema4D.
Sometimes it works but most of time it will tell me that Could not connect to SSO server.
Octane V3
WIN 10
GTX980TI
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bepeg4d
Octane Guru
Posts: 10360
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Hi Wensonwang,
what about your internet connection?
Are you working on a single workstation?
are you changing the network connection or machine frequently?
If you go to your OctaneLive page, you can check where is your license and if is active or not.
ciao beppe
Wensonwang
Licensed Customer
Posts: 4
Joined: Mon May 16, 2016 5:30 am

bepeg4d wrote:Hi Wensonwang,
what about your internet connection?
Are you working on a single workstation?
are you changing the network connection or machine frequently?
If you go to your OctaneLive page, you can check where is your license and if is active or not.
ciao beppe
Yes I am working on a single workstation.
Last day I activated successful in the morning.When I close cinema4D and open again I have to activated again.(This problem has been a long time since I update to V3.)Some of my friends from China have the same problem as me.Now I
can't use Octane in the commercial project because the problem always happen.
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bepeg4d
Octane Guru
Posts: 10360
Joined: Wed Jun 02, 2010 6:02 am
Location: Italy
Contact:

Hi Wensonwang,
the new OctaneRender v3 authentication server, now offers the possibility to set the license in Offline mode.
If you are working always on the same workstation, it would be the right choice in case of internet connection issues, and activation issues.
Please read this document at the "Offline licensing mode" paragraph on how to use this option:
https://docs.otoy.com/manuals/products/ ... et-access/
ciao beppe
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