Crash crash crash ...

Sat Jul 31, 2010 11:02 am

Hello
Demo version crash immediatly when i try to load the Octane file from Demo suite
or when i load the mesh like obj. file

I run Mac Pro Quad-Core Intel Xeon
Operating systeme Mac OS x 10.6.4
NVIDIA GeForce 8800 GT (GPU)
Vram 512 Mo.

i already purchased the license of Octane and really hope that the problem will be solved.
Thank you very much

radiance · Sat Jul 31, 2010 11:25 am

Hi,

Please watch the installation tutorial to see how to install octane and it's drivers etc...
There's a link to the video tutorials on our downloads page, top left.

Radiance

Sat Jul 31, 2010 1:07 pm

Thank you Radiance
i made exactly how in tutorial
step by step.
maybe because i instaled Cuda 3.1 and not 3.0
now i instaled the beta version from my account and i have the same problem

radiance · Sat Jul 31, 2010 1:13 pm

Hi,

Please give us more information, like the details of the crash report when the application quits.
I'm sure you did'nt install the required packages correctly...

Radiance

Sat Jul 31, 2010 1:28 pm

First i installed Drivers
second toolkit
after i installed beta with the activation key pasted after request.
open soft all is right
when i load objet i have the node in Graph Editor
but when i click an the node of object Octane crash (the obj. is triangulated.)
or when i create the node of material diffuse for example same problem
-when i click on the node Difuse - Octane crash

thank you very much

radiance · Sat Jul 31, 2010 1:31 pm

Hi,

As said, please provide us with a screenshot or log file of the details of the crash.
You likely did not install the right packages.

Radiance

Sat Jul 31, 2010 1:41 pm

moved in customer forum

Sat Jul 31, 2010 2:56 pm

i would like say just THANK YOU VERY VERY MUCH REFRACTIVE SOFTWARE TEAM for amazing rendering soft !!

Fri Aug 06, 2010 5:58 pm

Could someone finish solving this one or show me where the thread was continued, because this is the exact problem I am having. I am using a mac with 10.6 (mac pro 4,1 quad). I installed the cuda drivers, (3.1 june), and then the toolkit (3.1 june). Octane starts up fine, import the mesh fine. Then when I click on the node it crashes instantly. It doesn't give me a crash report. Any help?

radiance · Fri Aug 06, 2010 6:44 pm

thomasbosley wrote:Could someone finish solving this one or show me where the thread was continued, because this is the exact problem I am having. I am using a mac with 10.6 (mac pro 4,1 quad). I installed the cuda drivers, (3.1 june), and then the toolkit (3.1 june). Octane starts up fine, import the mesh fine. Then when I click on the node it crashes instantly. It doesn't give me a crash report. Any help?

Hi,

We put up a video that shows exactly what to download and install, it's linked to from the top left of the downloads page, a big question mark icon.

You did'nt install the correct versions of cuda, it's 3.0 not 3.1 for our beta 2.2 demo.

Radiance