Could not find any available licenses

[supermassive]

Hey guys,

Hoping to get a quick answer here because I really need to continue working. I bought an Octane render license + C4D Plugin yesterday and everything was working smoothly. However when I tried logging into the plug-in today I get the error message 'Could not find any available licenses. All your licenses are currently being used. Release or obtain at least one more to continue'

I'm not sure why I'm getting this message, I used the same login info as yesterday, and I'm using the same workstation. We don't have it installed on any other workstations.

I'm using the Octane v3 Plug-in on Cinema 4d on OSX. But I can't login to the stand-alone version either.

I've also tried using offline licensing but that just crashes C4D.

Don't know how to fix this, can someone help me out maybe?

Thanks in advance!

[Zay]

Try 3.01 viewtopic.php?f=24&t=54632

[supermassive]

Try 3.01 viewtopic.php?f=24&t=54632

Didn't work I now get:

'Could not find the required license
Unable to find the required licenses'

So it seems like the same error just worded differently.

[Zay]

Hmm, have you tried this workaround ? viewtopic.php?f=7&t=54208

[supermassive]

Hmm, have you tried this workaround ? viewtopic.php?f=7&t=54208

I have read it, but I just bought the v3 license yesterday, so I don't have a v2 license, nor am I migrating from or to another version

[bepeg4d]

Hi supermassive,
what do you see if you go to your Octane live page?
https://render.otoy.com/account/octanelive.php
Have you already tried to delete the otoy.credentials in ../Users/Username/Library/OctaneRender?
Another solution is to deactivate via terminal, you have to go to your Applications folder and right click over OctaneRender 3.00.app, choose "Show Package contents", navigate to Contents/MacOS and drag and drop "octane" into the terminal window, then type:

Code: Select all

--sign-out

.

ciao beppe

[supermassive]

Hi supermassive,
what do you see if you go to your Octane live page?
https://render.otoy.com/account/octanelive.php
Have you already tried to delete the otoy.credentials in ../Users/Username/Library/OctaneRender?
Another solution is to deactivate via terminal, you have to go to your Applications folder and right click over OctaneRender 3.00.app, choose "Show Package contents", navigate to Contents/MacOS and drag and drop "octane" into the terminal window, then type:

Code: Select all

--sign-out

.

ciao beppe

Thanks for your response, I hadn't tried deleting the credentials. I did try the terminal thing before. I did it once again after deleting the credentials, but with no luck. I'm still locked out of the license.

When I do the terminal thing it opens up the Octane render app and shows me the error message 'All your licenses are currently being used. Release or obtain at least one more to continue.'

If I go to the live page I can see the license for both the standalone and the C4D plugin version of Octane. They've both got unique Live Username and Password. They both show registered to the same compute and show up as activated.

Screenshot:

http://i.imgur.com/9HjUS6k.jpg

[bepeg4d]

Hi supermassive,
please, could you try another time to deactivate via terminal?
In theory, if all goes as expected, the login window should be visible instead of loading Standalone
ciao beppe

[supermassive]

That does happen now, earlier it did not for some reason. I tried to log in but nothing happened

My license still shows as activated, do I have to wait another hour to activate again? I want to send some renders to a client in an hour or so and it looks really unprofessional if they're 1000*600 with an Octane watermark (im using the demo now).

This is what happens: http://sendvid.com/lylettrv

[bepeg4d]

mmm, weird, here is how it should work:

v3.00TerminalSignOut.mp4

(1.59 MiB) Downloaded 4306 times

I would try to deactivate v3.00 and then try with v3.01:
viewtopic.php?f=24&t=54632
ciao beppe