I RMA'd a 780 6gb - getting back a 980 4GB instead

[pegot]

Would like some feed back / advice from some of you if possible about what I should do.

Last week I RMA'd a GTX 780 6GB card to EVGA. The card is supposed to be delivered back to me today but I just got a bit of a shock when I checked my account on the Evga web site. It shows among my registered products a GTX 980 4GB Superclocked ACX 2.0, which I never purchased. It looks like this is what they are sending back to me instead of met beloved 780 6GB (as place of purchase it says 'EVGA RMA' for that new product).

Do I have a right to demand the same kind of product back? I would rather have the 6GB on the 780 than the 4GB from the 980 card. I mean - how much faster really is the 980? Is EVGA supposed to match the GB count? Can I request instead an 6GB 980 (and maybe pay a bit of the difference)?

My other concern is that I purchased a few weeks ago two Titan reference coolers on eBay ($80 each) to replace the ACX coolers on my two 780's, which I know will fit. But I don't know if the 980 has the same form factor and if that Titan reference cooler will work on it.

In general, do you feel this is a good thing and I should just keep the 980 4GB they are sending me, or make a stink about it and demand they try to get me back a card with my original specs?

[smicha]

You have right to demand same vram card - ask for 980Ti if they cannot deliver you 780 with 6GB. I had the same situation when was RMA 580 3GB for 680 4GB. Do motivate your requirement that your pro work require at least 6GB of vram.

[pegot]

Thank you smicha for letting me know that. I feel more confident now about contacting EVGA.

[smicha]

BTW 780 6gb was a special edition of 780 3gb and this is not fair to exchange the 6gb for usual 980. 7806gb was much more expensive than 780 3gb and very rare on the market sold immediately. Say also that your scenes exceed 5-5.5GB of vram and 4gb is not an option for you.

[pegot]

They wouldn't give me a 980ti - even though I offered to pay the difference. They said they would do an advanced RMA where I do not have to pay for shipping and basically keep the 980 4GB until they get in another 780 6GB card - and who knows when that will be!

[glimpse]

in the way it is sad, that they do not want to give Your 980Ti & leave You with 4Giger..however..that's new Maxwell architecture card - it draw less energy, stay cooler & 4GB is not a problem if You do not push output resolutions or meshes too far.. - out of core texture functionality should help so in a way card is really good - plus consider the fact one day some older compute model would be dropped so having newer card will help a bit..

I would expect from EVGA to do more for their users as they are known for that..- but..it's not a bad deal.. My advice, if You don't want to keep 4GB card, would be simply try to sell it online, as new piece & try to source used 980ti or TitanBlack.. etc.. You should have minimum spendings to get extra 2GB.

as far as I know coolers from Kepler cards do not fit on Maxwell SKUs due to some minor changes.. - so..they might work, but not as good as those designed for 980

[sadece]

Say also that your scenes exceed 5-5.5GB of vram and 4gb is not an option for you.

That's a good excuse asking for a 980Ti. also you can say that they send you a 980Ti until they get another 780 6gb not a 4Gb gpu. also they should know you're not playing game with the card!

[pegot]

Yes they know I was doing Octane work and using the card professionally and not as a gamer (I don't even have any games on my system - would never get any work done then). That was why they offered me the advanced RMA. Unfortunately they were completely inflexible with sending a 980Ti, even though I stressed the 4GB limit (the rep kept saying that the new architecture had optimized memory capabilities... and I kept repeating that was irrelevant if my scenes exceeded the memory limitations whatever the optimizations were).

Anyway it is all moot - they already found me another 780 6GB and have shipped it out.

Also I found I was unable to boot with the 980 on my Hackintosh running Maverick and from what I understand I would have had to upgrade to Yosemite or El Captain (which I have been procrastinating on, but this would have given me the necessary motivation).

I did test on my Windows disk, though, and it does seem like a beautiful card. Fans do not even start up till it reaches about 60c (at first I thought something was broken). I did run Octane Bench and the 980 was faster than 780 but not by that much more:
780: total score 85.2
980: total score 99.2

glimpse, I hadn't even thought of selling the new card. That was a good idea and I would have considered it if they hadn't already found me a replacement.

[glimpse]

now it's good to hear everything came for good =) I've heard good words about EVGA & have some products from them as-well =) hope they keep their own direction!

[smicha]

Yeah, you are lucky. I'd never agree on 980 4GB as a replacement for 780 6GB.