I have bought the Octane standalone + Poser plugin. Now Standalone activated and poser plugin says error activating account... I have been talking
to otoy help desk people, they asked for a screencap of the error message. So i sent it to them and then they go quiet, no answers no nothing... just
dead... then some other person apologizes to me for slow response time, and explains that i was dealing with someone from New Zealand and theyre
closed for now.... It's been 5 hours since then and noone from LA or New Zealand answers my emails, letting me know WTF is going on...
CUSTOMER SERVICE score = 0!!!!! i have wasted a whole day waiting for someone to even answer me and let me know how long will it take to fix my
problem or if it will be fixed atall! Now i go on the forums to try to post something to get help somewhere else since help desk is "DEAD". But I findout
that i cant post in all the areas EVEN THOUGH i bought the damn product already and the licenses are assigned to my account... WOW!
Incompetence level - mastery!!!
What the hell is going on with this company????
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know what you are talking about....
We have similar issues at the sketchup plugin,,,, where things goes very slow....
OTOY ,,, fix that problem now,,,, you are too slow......
We have similar issues at the sketchup plugin,,,, where things goes very slow....
OTOY ,,, fix that problem now,,,, you are too slow......
Intel Core i7-3770K, 32GB RAM, NVIDIA GeForce GTX 680, WIN 7 64bit.
I will check in with OTOY NZ to make sure they get back to you ASAP. You should not normally wait more than 24 hours for a response on license activation issues.
Hi everybody,
Just to reiterate our solution for Tigersan from the previous week, for the benefit of any other "OctaneRender™ for POSER®" users struggling with this issue:
It is highly likely that your license not activating due to interference from your Firewall. Poser needs to be granted access through your firewall when you first install it - otherwise the Firewall will block validation. If you did not do this already, follow these steps:
Just to reiterate our solution for Tigersan from the previous week, for the benefit of any other "OctaneRender™ for POSER®" users struggling with this issue:
It is highly likely that your license not activating due to interference from your Firewall. Poser needs to be granted access through your firewall when you first install it - otherwise the Firewall will block validation. If you did not do this already, follow these steps:
- - Go to "Windows Firewall" under "Control Panel"
- Select "Allow a program or feature through Windows Firewall". This will redirect you to the "Allowed Programs" interface.
- Find any items related to Poser and tick them if they are not already.
- Close Poser. Reopen Poser and attempt the license activation again.