How long does it take to get support? - (no licensing)

[B_Berger]

Hi,

(first of all, please don't take this topic offensive, it should just be a normal request.)
I wrote an e-mail to the support, because I can not use the activation support atm.
I used the paypal account of a friend to buy Octane last week and my personal information for this forum account.
The result is, that I can't request a lic-file; you have to use the e-mail you've used for the purchase, so this isn't mine and I can't write a request.

Now I asked the support to join both accounts to one with my mail address - but haven't heard anything about it since Tuesday.

1.What would you expect - how long does it take until I get a reply? (I want to use my licence)
2.I don't understand wherefor I created a forum account, when the paypal account seems to be used primary for the licensing process.

Cheers,
Benjamin

[havensole]

The Octane team has been really busy with activation requests and working on the software. I don't think they yet have someone specifically working on these issues at the moment, so just give it a little time (I know you've been waiting since Tues.).

[radiance]

Hi,

(first of all, please don't take this topic offensive, it should just be a normal request.)
I wrote an e-mail to the support, because I can not use the activation support atm.
I used the paypal account of a friend to buy Octane last week and my personal information for this forum account.
The result is, that I can't request a lic-file; you have to use the e-mail you've used for the purchase, so this isn't mine and I can't write a request.

Now I asked the support to join both accounts to one with my mail address - but haven't heard anything about it since Tuesday.

1.What would you expect - how long does it take until I get a reply? (I want to use my licence)
2.I don't understand wherefor I created a forum account, when the paypal account seems to be used primary for the licensing process.

Cheers,
Benjamin

Hi,

Usually instant replies (unless we're sleeping). I bet your mail got lost.
Send it again.

Yours,
Radiance

[B_Berger]

First of all, sorry for my impatience! - just wanna play around with Ocaten
I send you an e-mail again, (now the 3rd time) just right now.

Hopefully you'll receive it this time (subject: "Support request -please join my accounts")

Thanks for the replies!
Benjamin

[radiance]

I did get it , but you will have to wait a bit.
We're in the middle of setting up a database and we want to enter all customers into it first then we'll make changes, otherwise it will become a spaghetti.

Radiance

[B_Berger]

Sounds okay Radiance, thanks for your support!
Cheers,
Benjamin