A question about upgrading

Poser (Integrated Plugin developed by Paul Kinnane)

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KleanZlate
Licensed Customer
Posts: 69
Joined: Wed Apr 10, 2013 3:30 pm

I want to upgrade from v1.5 to v2. Is it enough to upgrade just the plugin or do I need to upgrade the standalone as well?
Windows 8 64bit, Intel Xeon 3.4 GHz x2, 10GB RAM, GTX 660 Ti 2GB, Poser Pro 2012 SR 3.1
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TRRazor
Licensed Customer
Posts: 684
Joined: Sun Nov 03, 2013 10:21 am

Hey KleanZlate,

upgrading to 2.0 requires you to purchase both updates - standalone and the Poser plug-in.
Should you already have purchased and installed both of them, from what I can remember the Poser plug-in doesn't need Standalone to be updated, since it's functioning on it's own.
W10 64 bit | i7 3770K | MSI Geforce RTX 2080 (8GB) + GTX Titan Black (6GB) | 32 GB DDR3 RAM
KleanZlate
Licensed Customer
Posts: 69
Joined: Wed Apr 10, 2013 3:30 pm

TRRazor wrote:Hey KleanZlate,

upgrading to 2.0 requires you to purchase both updates - standalone and the Poser plug-in.
Should you already have purchased and installed both of them, from what I can remember the Poser plug-in doesn't need Standalone to be updated, since it's functioning on it's own.
I have licenses for both the standalone and plugin versions 1.5 but I never use the standalone one. So is it enough for me to just upgrade the plugin?
Windows 8 64bit, Intel Xeon 3.4 GHz x2, 10GB RAM, GTX 660 Ti 2GB, Poser Pro 2012 SR 3.1
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face_off
Octane Plugin Developer
Posts: 15717
Joined: Fri May 25, 2012 10:52 am
Location: Adelaide, Australia

So is it enough for me to just upgrade the plugin?
I'm sorry - you need to upgrade both.

Paul
Win7/Win10/Mavericks/Mint 17 - GTX550Ti/GT640M
Octane Plugin Support : Poser, ArchiCAD, Revit, Inventor, AutoCAD, Rhino, Modo, Nuke
Pls read before submitting a support question
KleanZlate
Licensed Customer
Posts: 69
Joined: Wed Apr 10, 2013 3:30 pm

I keep getting this message from Paypal when trying to pay:

"Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available)."

I've googled this and tried various "fixes" but nothing seems to be working. Just to make sure, this is strictly a Paypal issue, right?
Windows 8 64bit, Intel Xeon 3.4 GHz x2, 10GB RAM, GTX 660 Ti 2GB, Poser Pro 2012 SR 3.1
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FooZe
OctaneRender Team
Posts: 1335
Joined: Tue May 15, 2012 9:00 pm

Hi KlenaZlate,

Can you please send a screenshot of the error to [email protected]
I'm hoping that the problem is temporary and will work again later.
The only other option we have is an international bank transfer which is not very good. It is very slow (usually takes a week) and sometimes comes with very large fees.
KleanZlate
Licensed Customer
Posts: 69
Joined: Wed Apr 10, 2013 3:30 pm

I contacted PayPal and they sent a list of steps I could take, none of which has worked. I sent their reply along with a screenshot of the error to your support email.

Thanks for the reply.
Windows 8 64bit, Intel Xeon 3.4 GHz x2, 10GB RAM, GTX 660 Ti 2GB, Poser Pro 2012 SR 3.1
Zay
Licensed Customer
Posts: 1123
Joined: Sun Jan 17, 2010 2:53 am

If its not a problem with the credit card it might be something on your PC that is blocking Paypal to validate the transfer. Try a different browser or better yet - a different PC with a different Internet connection.
Win 11 Pro | i5 12600K | 32GB ram | 2x GTX 1080Ti + 3080Ti - studio driver 560.94| Modo/Blender/ZBrush/Daz/Poser
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