Connection timeouts when connecting to AMI

[Knoppers]

Hello,

I'm part of a research team developing a scientific application that would benefit from ORBX's streaming engine. However, we currently experience difficulties setting up ORBX on Amazon Machine Images: Every time we connect using

http://aws.otoy.com/?connect=//<AMI_IP_ ... GUID=<GUID>

An alert window is displayed after a short while saying the connection has timed out.

This happened with every instance of ORBX that we tried, namely:

• * Octane Cloud Desktop, Windows (EU West)
  * ORBX Cloud Game Console, Windows (EU West)
  * ORBX Cloud Game Console, Linux (US East)

Every time we did the same: Connect to the AMI using RDP/SSH, retrieve the GUID key, and then connect using the aforementioned address, substituting both IP address and GUID with the ones of the machine. Additionally, we also tried a user-made GUID on the first machine. This also didn't work.

Here is a list of the things we already tried and/or made sure are correctly set up as described here:

• * Setting up a user-supplied token as described in the document. Didn't work.
  * Made sure the security group is correctly set up, allowing port forwarding for the ports described in the document.
  * Set up several AMIs located elsewhere (US East/EU West). No difference.
  * Launched different ORBX AMIs ("Cloud Desktop", "Game Console", etc.). No difference.

The same thing happens every time: After connecting to http://aws.otoy.com/?connect=..., the browser only shows a dark grey background, then displays the aforementioned error message. I will provide several screenshots if further information is needed.

We were very excited for the possibilities this streaming engine might bring us, but right now no matter what setup, it just doesn't seem to work. We would be grateful for any help we might receive on this matter.

Kind regards

[jpc204]

was trying otoy for the first time today, running into the same issue
didn't troubleshoot nearly as much as you did, suspect there is a server error like there was in this ticket http://render.otoy.com/forum/viewtopic. ... ut#p172550

[jpc204]

hello, is there any support out there?

[Jax]

PM sent to both jpc204 and Knoppers.

[jpc204]

info sent

which OS are you using? > win 8.1
which browser and build are you currently using? > tried IE and chrome, both are latest
which AMI are you currently testing with? >> I believe its called the cloud instance. it was the most general one that you had. my goal is to try it with solidworks
is it possible to have access to your AMI - via RDP?? alternately you could try connecting to one of our test instance as well. >> yes, RDP worked, can you send me a test instance information to try?

[gabloo]

exact same problem and trouble shooting steps- what is the solution to the problem?

[Arydigital]

We were very excited for the possibilities this streaming engine might bring us, Aisi hai Tanhai ary drama but right now no matter what setup, it just doesn't seem to work. We would be grateful for any help we might receive on this matter.