Upgraded to 2.0 but 'free' 3dsmax plugin license not working

3D Studio Max Plugin (Export Script Plugins developed by [gk] and KilaD; Integrated Plugin developed by Karba)
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cybernoid
Licensed Customer
Posts: 70
Joined: Tue Nov 08, 2011 12:31 pm

I just paid to upgrade to 2.0 standalone which is working now for me but I also have a license for the 1.0+ 3dsmax plugin that I thought would be upgraded for free alongside this but it hasn't been so far? I get "This plugin account (XXX) is not valid for version2.x"?

I did see the option to purchase the 3dsmax plugin upgrade but I did _not_ tick it as I assumed that it would be upgraded when I bought the 2.0 standalone upgrade?

Is this not the case and how do I make sure I have a valid 3dsmax plugin 2.0 license please?

Thanks.
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RTX 3090, Ryzen 5950x, 32GB RAM, Windows 10 64-bit
cybernoid
Licensed Customer
Posts: 70
Joined: Tue Nov 08, 2011 12:31 pm

Ok I just when back to the 'purchase upgrade page' and I ticked the box for the 3dsmax plugin upgrade, clicked proceed and it didn't seem to charge my credit card this time and now I have the 2.0 3dsmax plugin working.

So for the interest of other people I *think* you should tick to 'purchase the 3dsmax plugin upgrade' as well as for the standalone license upgrade and it won't charge you for it.
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RTX 3090, Ryzen 5950x, 32GB RAM, Windows 10 64-bit
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acc24ex
Licensed Customer
Posts: 1481
Joined: Fri Mar 19, 2010 10:58 pm
Location: Croatia
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yes, you should tick the 3dsmax plugin option as well, it will become free once you reach paypal, it will discount it for that amount, so it will end up free..
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