LW - Octane license issue

Newtek Lightwave 3D (exporter developed by holocube, Integrated Plugin developed by juanjgon)

Moderator: juanjgon

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panphoto
Licensed Customer
Posts: 71
Joined: Fri Mar 22, 2013 1:12 pm

Hi, After reinstalling the latest LW plugin I'm getting a message about an invalid license. I have licenses for both the standalone and LW versions. Any ideas please. Thanks
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Octane Licence.jpg
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juanjgon
Octane Plugin Developer
Posts: 8867
Joined: Tue Jan 19, 2010 12:01 pm
Location: Spain

Are you sure that you are using the plugin license user and password?

Please, enable the plugin in a empty scene to see what happens. If you get a error, go to the options panel, put your plugin's user and password and try to enable it again.

-Juanjo
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panphoto
Licensed Customer
Posts: 71
Joined: Fri Mar 22, 2013 1:12 pm

I'm still getting a license authentication rejection. I'm assuming that my plugin user and password are the same as my login details?
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Options Panel.jpg
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juanjgon
Octane Plugin Developer
Posts: 8867
Joined: Tue Jan 19, 2010 12:01 pm
Location: Spain

You need to login into your account page, go to the "OctaneLive Accounts" tab and there you have the Standalone username and password (for the standalone app) and your Lightwave plugin username and password. You need to enter the LW plugin user/password and activate it ... is this what are you doing?

-Juanjo
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panphoto
Licensed Customer
Posts: 71
Joined: Fri Mar 22, 2013 1:12 pm

Thanks Juanjo, I'd forgotten that the Octane Live Accounts carried separate licenses. Sorry for the trouble. David
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