ERROR AUTHENTIFICATION

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swatt7
Licensed Customer
Posts: 6
Joined: Tue Oct 30, 2012 2:42 pm

Error to activation in version 1.20
Standalone activation is OK!
Integration Actiovation is not working!
Internet connection is OK!
:cry:
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eror.jpg
registr.jpg
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FooZe
OctaneRender Team
Posts: 1335
Joined: Tue May 15, 2012 9:00 pm

Hi Swatt7,

Something must be blocking the connection to our authentication servers.
Have you tried temporarily disabling any firewalls you have? (windows or otherwise).

Thanks
Chris.
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swatt7
Licensed Customer
Posts: 6
Joined: Tue Oct 30, 2012 2:42 pm

Kaspersky 6.0 is working, but it does not matter.
Windows Brandmouer is OFF!
But previously Activation is working -
Before installing testing version 1.22.

When i reinstall to ver. 1.2 activation is error!

But Home on secont computer - activation is ok!
Sorry for my English! )
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FooZe
OctaneRender Team
Posts: 1335
Joined: Tue May 15, 2012 9:00 pm

Hi, can you please try a ping to live1.refractivesoftware.com.
Does the standalone say "online" in the bottom right?

Thanks
Chris.
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swatt7
Licensed Customer
Posts: 6
Joined: Tue Oct 30, 2012 2:42 pm

Hi a new problem whith version 1.25 for max.
I've deactivated account in browser, wating 1 hour.
Than standalon actiwation is ok!
But OctaneRender® for 3ds max® v1.25[Test] is same error
look at ping
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Ping
Ping
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