Error activating OctaneLive Accont

[Jorgensen]

When I try to activate the Octane for Revit plugin I get this error :-/

Does anyone know what can be wrong?

Thanks

[face_off]

Let me check with Otoy to see if there is an issue with your license.

I will get back to you...

Paul

[FooZe]

Hi Jorgensen,

Are you switching machines? Are you making sure to de-activate the plugin license as well as the standalone? Also, you may run into problems when switching machines multiple times in quick succession. The first re-activate will be available within 15-30min, then second will not be available for an hour.

Check in the customer area that the plugin license is also de-activated before re-activation.

Thanks
Chris.

[Jorgensen]

Hi Chris

I work on two different machines, and I might had the pluging allready activated on one of them. I will check it and try again.

Thanks.

[palhano]

Same error message when I try to activate a new license.
I do have another license working with 3dsmax on the same machine.
Any suggestions?

[face_off]

Same error message when I try to activate a new license.
I do have another license working with 3dsmax on the same machine.
Any suggestions?

I have escalated this to Fooze. If you install the latest Revit plugin build, it should provide additional details on why the plugin could not be activated.

Paul

[FooZe]

Same error message when I try to activate a new license.
I do have another license working with 3dsmax on the same machine.
Any suggestions?

Hi palhano,

Are you talking about a standalone license or Revit plugin?
It doesn't look like you have a Revit plugin license on your account...

Thanks
Chris.