Request For Assistance

[instudios]

I'm a fan of Daz3D so I purchased the Octane Standalone and Daz3D plugin combination. The standalone application instillation and activation was easy and straight forward. I then installed the Daz3D plugin and activated the plugin using the Activation Manager. Now I'm at a point where I'm unsure of what to do next. When I pull up the Octane Render Main window (Render>>Octane Render Main), there's no button that says "Render" or anything. None of the buttons within the OctaneRender window seem to do anything except for the "Log Win" button. When I press the "Log Win" button I get the following error message:

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Started logging on 08.07.13 10:05:14
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OctaneLive Account Error:
No OctaneLive account is currently activated on this machine, or the account has been deactivated due to possible abuse. Please activate an available OctaneLive account, or contact the OctaneRender support ([email protected])
File Error:
File is not found
File Error:
File is not found
File Error:
File is not found

I emailed Octane support and informed them of the error message they recommended that I reinstall the Daz3D plugin using Administrative Rights. I've re-installed using Administrative rights and I'm still getting the same error messages. Can someone please get me on the right track? My setup is as follows:

OS: Windows 7 Ultimate (64 Bit)
Daz3D Version: Daz Studio 4.6 Pro
Daz3D OctaneRender Plugin Version: Beta 1.0 R11 25Mar. 2013
OctaneRender Version: 1.20

Thanks in advance for your help/support.

[t_3]

hi!

... lets check a few things:
- have you done activation like showed here? http://render.otoy.com/forum/viewtopic.php?f=44&t=29942
- please post or pm a screenshot showing the state when the "log win" button is visible.

[t_3]

in addition:
- did you have the standalone version already installed?
- if not, did you install the standalone version before the plugin?

btw, the plugin doesn't need the standalone to be installed; from what you posted it seems that the 1.13 octane version (plugin) isn't able to read the 1.20 activation information (standalone).

please try the following:

• deactivate both licenses
• uninstall the 1.20 standalone
• you will need to wait 1 hour until going to the next step...
• use the plugin activation manager to activate _both_ licenses;
  if this fails (e.g. it won't request you to enter both licenses) we need to investigate further.
• if this works, the plugin should be up and running;
  btw, rendering starts as soon you open the plugin viewport, and of course there is some content in the scene.
• now re-install the latest standalone...

[instudios]

t_3,
Thanks for getting back with me. I'm going to try the following steps that you've mentioned and get back with you. I appreciate your prompt response.

[instudios]

Hello t_3,
I'm attempting to perform the steps that you've listed. I've deactivated both licenses, uninstalled the 1.20 standalone, and I waited an hour like you previously instructed. However, when I attempt to use the (DAZ) plugin activation manager to activate OctaneRender. It says "Invalid OctaneLive plugin account or wrong LiveId/password combination (see screenshot):

However, when I use my DAZ Studio OctaneLive Username/Password, the Activation Manager accepts it. So, it looks as though the activation plugin manager likes my DAZ Studio plugin username/password but not my OctaneRender username/password.

Do you have any suggestions on what I might need to do from here?

[t_3]

most probably this means that there is some mismatch with your account data. i'll forward it again to otoy, to have them check your accounts; hope they'll get onto it right today...

[instudios]

Thanks t_3. I've forwarded my issue back to OTOY in hopes that they'll be able to guide me in the right direction. I appreciate all your help.

[slash]

Not sure if you've found a solution for this but I had a similar issue when Daz is not installed on the C:. I had to copy the Octane DB from my C drive to over the DB on D to get it to work properly.

Everything worked fine when I intially installed the plugin but when I tried to upgrade Daz to 4.6 is when I started getting the errors.