Overexposed materials (material editor)

Wed Jan 09, 2013 8:05 pm

I purchased a combo with an 3DS Max 2012 64bit Plugin once that Octane full version was released. I have one Nvidia GTX 670 graphics card. Plus I have a big issue, when I change my renderer to Octane 3dsmax all Octane materials in material editor are so overexposed (not the case in any other renderer I have). I can't even see something as basic as color in rendered image. When I change my environment background color to white the image is blank white, I don't see nothing (opposed to smooth ao that should be seen). I installed the full version of the plugin - ver. 1.0 and did not update to testing versions (1.02 is the newest). What is the problem and how can I fix it please, for now I am one very unhappy customer...

Wed Jan 09, 2013 8:35 pm

Forgot to mention, I had a Demo before and it worked just fine!!!

Wed Jan 09, 2013 8:49 pm

Livachu wrote:I purchased a combo with an 3DS Max 2012 64bit Plugin once that Octane full version was released. I have one Nvidia GTX 670 graphics card. Plus I have a big issue, when I change my renderer to Octane 3dsmax all Octane materials in material editor are so overexposed (not the case in any other renderer I have). I can't even see something as basic as color in rendered image. When I change my environment background color to white the image is blank white, I don't see nothing (opposed to smooth ao that should be seen). I installed the full version of the plugin - ver. 1.0 and did not update to testing versions (1.02 is the newest). What is the problem and how can I fix it please, for now I am one very unhappy customer...

Hi Livachu

Try to go %appdata%\OctaneRender at your browser and delete all folders with {....} names.
Some times it happens.

Wed Jan 09, 2013 9:10 pm

Hi Karba, thank you for the reply, I've tried it and it does not work. Here is what my Materials and Viewport looks like (att.) still, after your suggestion.
I repeat that the Background Environment color is set to White, so no lights in this scene...

Wed Jan 09, 2013 9:28 pm

Livachu wrote:Hi Karba, thank you for the reply, I've tried it and it does not work. Here is what my Materials and Viewport looks like (att.) still, after your suggestion.
I repeat that the Background Environment color is set to White, so no lights in this scene...

Did you restart 3dsmax after that?

Try next.

Deactivate your standalone and plugin licence through web page http://render.otoy.com/account/octanelive.php
Delete that folders again if you have it.
after 30min run 3dmax again and activate standalone and plugin.

Wed Jan 09, 2013 9:30 pm

will do, than I'll report... thx

Thu Jan 10, 2013 6:38 am

Does not work, now I have a problem with activating the combo. Stand alone version states (live account status in the lower right corner) that the account is activated, but in my customer area section under OctaneLive Accounts I dont se an option to deactivate it (which should be there. Also in Max under OctenLive Accoununts it states that my licence is activated but the ID and Password text windows/tabs are blank. To fill it I have to deactivate the plugin but than when I fill the data pop up window appears and it states that my Live Account wil be available in 55minutes... (thi is an ongoing procedure / strugle). While it was "activated" the render results in the viewport were again overexposed!!! Dont know what to do! Sending a complain letter to [email protected]

Thu Jan 10, 2013 10:38 am

This may be a clue for Octane team solving this (I hope). I just deactivated the Max Plugin (ID and Password were blank fields, yet the notice said that the plug in is activated?!) to install v1.02 of the same product. So I reopened Max after that, Octane render options opened quickly (which was not the case before), and in Octane Live Account I typed my Plugin ID and my Plugin pass. Then a pop-up came informing me that the Live Account will be activated in about 44 minutes, ok, I clicked on Exit, than another pop up came saying that my Standalone OctaneLive Acoount activation failed. What, why does deactivating a Plugin result with deactivating a Standalone version as well, doesn't make sense right??? A friend of mine said that it does not happen to him when doing a same procedure. I wrote to Octane support center and asked for a solution, nothing yet. Two of my projects in Max are pending because of a problem that is clearly on the manufacturers end, one with a deadline next wednesday. I really loved what I have seen so far, but faced with these issues I just cant credit Otoy as a serious company yet, plus the activation is taking too long.

Thu Jan 10, 2013 12:37 pm

Clearly something wrong with Octanes Licence Server, on-line I can see that stand alone is activated. Also I can open it, but after opening Preferences and hitting OK, this comes up (att.)
Please resolve the issue at your end, I already sent my Skype information in order to assist you as best as I can. Thank you.

Thu Jan 10, 2013 8:05 pm

Livachu wrote:Clearly something wrong with Octanes Licence Server, on-line I can see that stand alone is activated. Also I can open it, but after opening Preferences and hitting OK, this comes up (att.)
Please resolve the issue at your end, I already sent my Skype information in order to assist you as best as I can. Thank you.

Did you deactivate it by web page?