Subscription/License Issue

Forums: Subscription/License Issue
Newtek Lightwave 3D (exporter developed by holocube, Integrated Plugin developed by juanjgon)

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Subscription/License Issue

Postby TheMightySpud » Wed Nov 25, 2020 4:39 pm

TheMightySpud Wed Nov 25, 2020 4:39 pm
Hi all,

Would anyone have any ideas why all of a sudden Octane is telling me that I don't have an active All Access license?

Subscription is up to date (expires June 2021), was working fine yesterday but now it asks me to login whenever I try to start Standalone or the Lightwave plugin. I do so and I get an error message saying there is no active all access license on my account when in my account screen I can see that it is active.

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Re: Subscription/License Issue

Postby juanjgon » Wed Nov 25, 2020 6:46 pm

juanjgon Wed Nov 25, 2020 6:46 pm
Can you please send an email to [email protected] reporting this issue? The licensing team will take a look at it.

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