why limited unlocks when the system dosen't work?

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SketchUp Integrated Plugin (Integrated Plugin maintained by OTOY)

why limited unlocks when the system dosen't work?

Postby Jorgensen » Thu Jul 14, 2016 4:58 pm

Jorgensen Thu Jul 14, 2016 4:58 pm
when i use 3ds max / octane - the plugin end standalone automatic deactivates on exit.

when i close sketchup, the plugin doesn't automatic deactivate, nor does the standalone - so why don't we have a unlimited numbers of deactivations?
or fix the automatic deactivation....

jorgensen
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Re: why limited unlocks when the system dosen't work?

Postby hellguy » Fri Jul 15, 2016 12:27 am

hellguy Fri Jul 15, 2016 12:27 am
Hi,

OctaneRender V3.02 and higher include improvements to license management, however these changes may cause issues when you are running a V3.02+ Standalone/Plugin instance at the same time as an earlier version. Also, as we are continuing to improve license management, it is highly recommended to update to the latest release of Standalone and the Plugins if you encounter any issues with licensing.

See release post here:
abstrax wrote:License tracking change in 3.02

To implement the floating licensing system we need to keep track of all Octane processes that use a specific license on the computer. This way we only release/deactivate a license when no Octane process is using that license anymore. Originally we used a third-party library for that. Unfortunately there were various issues with that and caused crashes during startup in various circumstances. To fix the problem we changed it to an internal (file based) system in version 3.02. Unfortunately this separates the license usage tracking of version 3.02 and higher from the usage tracking of 3.00, 3.01 and 3.01.1.

-> Please make sure that you only run either version 3.00, 3.01 and 3.01.1 at the same time or only version 3.02 or higher.

We will make the detection of a deactivated license more gracefully with the next release. Apologies for the inconvenience until then.
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Re: why limited unlocks when the system dosen't work?

Postby Jorgensen » Fri Jul 15, 2016 6:22 am

Jorgensen Fri Jul 15, 2016 6:22 am
hi hellguy

thanks for your answer.

so if i use the plugin version 3.02, and latest standalone 3.03.1 (file sayes OctaneRender_3_03_2) it should work?

do i need to uninstall older versions of octane?

thanks
jorgensen
HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: why limited unlocks when the system dosen't work?

Postby Jorgensen » Fri Jul 15, 2016 6:34 am

Jorgensen Fri Jul 15, 2016 6:34 am
well i just tried uninstall all plugins and standalone versions.

then i
- installed the plugin version 3.02
- installed the standalone version 3.02.3
- started sketchup
- locked into my octane account
- started a render
- closed sketchup

both the plugin version and standalone did not deactivate on exit.

should it work? does i work for anybody?

jorgensen
HOME octane standalone v3.07 | octane plugin for sketchup 3.07.0.14 | sketchup pro 2017 17.2.2555 64 bit | windows 10 pro 10.015063 build 15063 | i7-6700k @4.0 GHz | 32gb ram | 2x gtx 1070 | nvidia driver 382.33
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Re: why limited unlocks when the system dosen't work?

Postby azen » Mon Jul 18, 2016 4:24 am

azen Mon Jul 18, 2016 4:24 am
Hi,

Just to clarify, did you sign out via the Octane License Manager dialog before closing Sketchup? This is what will release the license properly.
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Re: why limited unlocks when the system dosen't work?

Postby shaula » Sun Jul 24, 2016 3:04 pm

shaula Sun Jul 24, 2016 3:04 pm
I have the same problem too. The plugin doesn't automatic deactivate, nor does the standalone. I'm using latest release of standalone and the plugin.
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Re: why limited unlocks when the system dosen't work?

Postby mojave » Sun Jul 24, 2016 9:42 pm

mojave Sun Jul 24, 2016 9:42 pm
Hi

There are a couple of cases in which your license may not be released:

  • If your internet connection is unstable or,
  • If there's another instance of standalone/plugin running at the same time. This is likely causing your issue, make sure that there's no other instance of SketchUp hanging using the task manager. If this would happen, then it's holding the license from being released.
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