For people having uninstall issues

Forums: For people having uninstall issues
SketchUp Integrated Plugin (Integrated Plugin maintained by OTOY)

For people having uninstall issues

Postby CaptainCrowbar » Tue Oct 13, 2015 9:27 pm

CaptainCrowbar Tue Oct 13, 2015 9:27 pm
Several customers have recently had problems with uninstalling old versions of the SketchUp Octane plugin when new versions are installed. This is caused by an incompatibility between the old and new installer builds, which we can't fix just by changing the new installers (and we can't change the old ones because our time machine is in for repairs). So what I've done instead is create a small utility you can run if you're having uninstall problems:

https://render.otoy.com/downloads/ba/63/ca/8f/UnplugPlugins.zip

This will simply remove all existing SketchUp Octane plugins from your system, along with their uninstall database entries, leaving you with a clean slate so you can install a new plugin without any problems with existing ones. This will only touch the Octane plugins, it will not change anything else in your SketchUp installation. You will need to run it as Administrator; it can be run either from Windows Explorer (right click, choose "Run as administrator"), or from a command line window that has been opened in administrator mode.
User avatar
CaptainCrowbar
OctaneRender Team
OctaneRender Team
 
Posts: 144
Joined: Sun Jun 07, 2015 10:38 pm

Re: For people having uninstall issues

Postby resmas » Mon Jun 13, 2016 2:33 pm

resmas Mon Jun 13, 2016 2:33 pm
CaptainCrowbar wrote:Several customers have recently had problems with uninstalling old versions of the SketchUp Octane plugin when new versions are installed. This is caused by an incompatibility between the old and new installer builds, which we can't fix just by changing the new installers (and we can't change the old ones because our time machine is in for repairs). So what I've done instead is create a small utility you can run if you're having uninstall problems:

https://render.otoy.com/downloads/ba/63/ca/8f/UnplugPlugins.zip

This will simply remove all existing SketchUp Octane plugins from your system, along with their uninstall database entries, leaving you with a clean slate so you can install a new plugin without any problems with existing ones. This will only touch the Octane plugins, it will not change anything else in your SketchUp installation. You will need to run it as Administrator; it can be run either from Windows Explorer (right click, choose "Run as administrator"), or from a command line window that has been opened in administrator mode.



Thank you mate.

That works perfect.

cheers
i7-2600k | SSD Vertex 3 | WD Velociraptor | WS Revolution | 16GB Ram HyperX | PSU LEPA G1600W | 3 X Asus GTX590 |
https://pt-pt.facebook.com/arq.resmas
User avatar
resmas
Licensed Customer
Licensed Customer
 
Posts: 510
Joined: Thu Aug 09, 2012 10:44 pm
Location: Portugal

Re: For people having uninstall issues

Postby fivebythree » Mon Dec 12, 2016 2:33 am

fivebythree Mon Dec 12, 2016 2:33 am
What the hell is going on. Used this app, now no versions the plugin are installing!

V2 I guess?? It is imperative this finish this project tonight.
STANDALONE v3 / SKETCHUP2017 v3 / BLENDER v3 / C4D R16 v3 WINDOWS7PROSP1 x64 | GTX1080ti + GTX780 | i7 4930 @3.4GHz 6 Core| 32GB
User avatar
fivebythree
Licensed Customer
Licensed Customer
 
Posts: 225
Joined: Tue Jun 10, 2014 2:43 pm
Location: Toronto, CAN

Re: For people having uninstall issues

Postby fivebythree » Mon Dec 12, 2016 2:36 am

fivebythree Mon Dec 12, 2016 2:36 am
What the hell is going on. Used this app, now no versions the plugin are installing!

V2 I guess?? It is imperative this finish this project tonight.

NOPE, that didn't work either.

Says launching installation, doesn't complete the installation. Window comes up launch application.
STANDALONE v3 / SKETCHUP2017 v3 / BLENDER v3 / C4D R16 v3 WINDOWS7PROSP1 x64 | GTX1080ti + GTX780 | i7 4930 @3.4GHz 6 Core| 32GB
User avatar
fivebythree
Licensed Customer
Licensed Customer
 
Posts: 225
Joined: Tue Jun 10, 2014 2:43 pm
Location: Toronto, CAN

Re: For people having uninstall issues

Postby buikaKRU » Thu Mar 09, 2017 11:14 pm

buikaKRU Thu Mar 09, 2017 11:14 pm
I've got the same problem fivebythree had.
After running cleaning utility I can't install any sketchup plugin both v2 or v3.
The instalation setup runs "normaly", except it isn't coping any files to any sketchup plugin folder.
buikaKRU
Licensed Customer
Licensed Customer
 
Posts: 1
Joined: Tue Dec 08, 2015 2:11 pm

Return to SketchUp


Who is online

Users browsing this forum: No registered users and 1 guest

Thu Oct 17, 2019 2:30 am [ UTC ]