License in use status after the crash of Houdini

[sick]

Houdini crashes with an active octane license.
I start Houdini again and see a message that the license is taken. Obviously by the process that crashed.
I can't log out of my Octane account because in the new Houdini session Octane says I'm not logged in. It's some kind of vicious circle.
The only thing that helps is unlocking from account/subscriptions.php or writing to support. But it is very frustrating.

[juanjgon]

Hmm, even after a crash the license should be released as soon as you try to render something in the same computer using the same user, and of course, it should be available for this same system/user. Have you tried to restart?

You also have a command that you can execute from hython to release the license from the terminal or from any script:

Code: Select all

hou.hscript("Octane_releaseLicense")

Thanks,
-Juanjo

[sick]

I tried rebooting it didn't help.
Now I did an unlock on the subscription page. And I don't have any more attempts left .
I will try this python command next time.
Thank you.

[juanjgon]

This is something really weird. You should always be able to use the license in the same machine/user that it is locked unless there is a hardware change, system update or something like that.

Thanks,
-Juanjo

[sick]

Maybe there is some log file that I can send to investigate the cause?

[juanjgon]

If you have this problem again and you are sure that you can't enable the license in a system/user that has it already enabled, it is better to contact the support team at [email protected] to let the licensing team know about this problem. They have access to your licenses log, so the probable could help you.

Thanks,
-Juanjo