Hydra wrote:
3) I haven't had an overwhelming need for support with Octane. Its pretty much worked better out of the box for me than anything else I've used. By contrast I've had numerous issues with Reality and discovered multiple critical bugs. (All of which Paolo refused to believe existed, or even look at until multiple people came forward with the same issues.)
All good and valid points, but it's the above I will respond to for reasons that will hopefully become obvious.
You may have been quite fortunate in that you haven't experienced the crashes, seizures, or general wonkiness in the plugin. I know if I haven't experienced any bugs in the software, I would say the same things and agree with you.
Sadly, I have experienced quite a few bugs in Octane for Daz Studio. Many more than I've seen in
any other plugin. Even so far as things that were working 2 releases ago have ceased working. It goes beyond minor annoyances, and results in corrupted saved files, forcing a complete restart of hours/days of work, only to be faced with the same issue after redoing everything in a scene. Meanwhile, this is with little to no acknowledgement that they will be fixed any time soon. ("Soon" has been used to describe a fix, yes, but "soon" has come and went by a measure of several months.)
Now, to address your point above...
It is the support that I cite as critical to have things work. I can understand, from a support perspective, that one person complaining about an anomaly may be alienating from a user's perspective, especially when a developer tries to recreate the anomaly to confirm a problem, or when no one else has come forward to confirm the anomaly.
But the fact that someone did confirm it, in the support community, and it was recognized as a valid concern by the developer means something. It means the community played a vital role in making the software better, and the developer recognized that, and addressed it. Whether you realize that you leveraged support or not does not mean it is of any less value. In fact, I would say that because it may happen so transparently makes it even more valuable.
Can you honestly say the same about Octane for Daz Studio plugin?
I would venture to say there are more unsatisfied people here, than satisfied ones. (Yes, that is speculation, but educated speculation.) The community is unable to budge the developer to make the software better, because ... I feel... we are largely ignored. At the very least, responses from the developers of the plugin are sparse, cryptic, unhelpful, and often only lead to more questions.
I'm not arguing that the software is worth less.
I'm arguing that the price of the software is too high, compared to what you get, which does include support, whether you choose to use it or not. Reality support is worth well more than the ~$50 admission. Octane-DazStudio support is almost non-existent, if it weren't for fellow users -- but those are users who are experiencing the same problems and are largely powerless to change the software.
Octane itself is a marvel of innovation. Octane for Daz Studio tries to innovate as well.
What good is innovation if it is unreliable, and not supported by its creators?
For me, it makes me wonder.... If they aren't supporting what they've made, what are they supporting?