URGENT!!!!!octaine live account problem

[candemirdesign]

i uninstall and re install stand alone version..

it acceped the licance..

but 3d max licance still
wrong id and pasword combination

[pixelrush]

I think things could be messed up because of the order you did things in.
Follow the instructions in the Refractive emails.
Install the stand alone first and get username and password (this bit works ok so thats a good sign) then install the plugin. Does the plugin have another user name and password for it? I am not a plugin user so unfortunately I can't say but I guess so.
If you suspect there is something wrong with the actual license details provided contact the guys at
license at refractivesoftware dot com

[t_3]

i tried both in 3dmax i tried both in stand alone....
stand alone licance
3d max licandce

first warning say
stand alone activated but there is a problem plugin account...


when i try again
is says

wrong pasword and id combination

on the octanelive account page you should see two user id/password combinations, one set for octane standalone, and a 2nd set for the max plugin. if this is true, both accounts should be ready and valid.

so it is maybe necessary to re-install and activate everything in the right order:

• please uninstall octane standalone and also the plugin
• and just to be save, after you have uninstalled those, clean out the user profile folder; in windows got to
  "%APPDATA%\Refractive Software" (you can just copy exact this path into the windows explorer address bar an hit enter)
  you should see a few files like "data" "defaults", etc. and maybe on subfolder named like {d3d... } - delete all files and folders.
• if the octanelive account page (http://www.refractivesoftware.com/accou ... nelive.php) is showing "deactivate account" next to one or both of your licenses, click on it. now everything should be ready to start over again, but you must wait one hour until you can activate your licenses again!
• after that, install the current octanerender standalone version (2.57), and start it (after this one hour wait); it should ask for user id and password... use the appropriate set - normally the first one shown - from the octanelive account page. if everything is ok, the octane standalone will open, and the license is activated.
• next install the max plugin and open max. again it should ask you for a user id and password to activate the plugin. use the 2nd set from the octanelive account page, and hopefully it will also be activated and ready for work.

hope it helps.
i'll also forward this to the staff - they might have more info about your problem...

[roeland]

The basic steps to activate are:

• Run Octane Standalone, and activate with your OctaneRender Standalone account.
• On the same computer, run the plugin, and activate it with your OctaneRender for 3DsMax account3

If you run the plugin before activating the standalone version, it will pop up the standalone activation dialog when you activate it, enter the standalone license in this dialog box.

i bought an stand alone licance too...

but still it ist working... ((((((

Did you get it working?

--
Roeland

[candemirdesign]

Yes i solved the problem..

Run as administrator.. stand alone and 3dmax..

i just presented a project with octane..


3dmax + 3d connexion Space pilot +octane render plugin
completely amazing..

i will buy 8 gtx 690 when it realised..

I really want to know the performance of interior scenes..