i can't sing in in the program

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Before posting a bug report, please check the following:
1. That the issue has not already been disclosed
2. That the issue is specific to this plugin, and not Octane in general (Try reproducing it in Standalone)
Bugs related to the Octane Engine itself should be posted into the Standalone Support sub-forum.


All bug reports should include the information below, along with a detailed description of the issue and steps to reproduce it.
A. Operating System, including version (i.e. Win 7, OSX 10.11.2, Ubuntu 14.04, etc.)
B. Graphics Card(s) model (i.e. GTX 580 - 3GB, TITAN, etc.)
C. RAM Capacity (i.e. 6 GB)
D. Nvidia driver version (i.e. 7.50, 7.5.22)
E. OctaneRender Standalone version, if installed (i.e. 2.24.2, 2.23, etc.)
F. OctaneRender plugin version (i.e. v2.25 - 2.21)
G. Host application version, including build number if available (i.e. 3ds Max 2016 Build 18.0)
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User avatar (Default)
merid888

none standar or plugin for 3ds max
please help me
i need finish an project and i can't do nothing
please help me
add images
Attachments
no sign stand alone too.jpg
no sign.png
User avatar
paride4331
Octane Guru
Posts: 3809
Joined: Fri Sep 18, 2015 7:19 am

Hi merid888,
Here the link about Authentication and Internet Access info.
https://docs.otoy.com/Octane_Render_Sta ... n%7C_____4
Have you had an operating system or hardware upgrade?
This can cause your internal machine address to change, which means the Octane license server will assume that the license is still running on another pc.
Let me have heard from you.
Regards
Paride
2 x Evga Titan X Hybrid / 3 x Evga RTX 2070 super Hybrid
User avatar (Default)
merid888

paride4331, thank you, i been done that option of deactived first into live account page
i been the erase upgrade and later i been actived again the licence into program stand and max
thank you for response me, very kind
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