Crash Report

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treddie
Licensed Customer
Posts: 739
Joined: Fri Mar 23, 2012 5:44 am

Octane crash occurs when saving render as .png, but only when Post-Processing is enabled:

Problem signature:
Problem Event Name: APPCRASH
Application Name: octane.exe
Application Version: 3.6.4.0
Application Timestamp: 594309b0
Fault Module Name: octane.exe
Fault Module Version: 3.6.4.0
Fault Module Timestamp: 594309b0
Exception Code: c0000005
Exception Offset: 00000000001856b4
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 728c
Additional Information 2: 728cbcfc1548a678c23a8d3fa9bf6779
Additional Information 3: 48ae
Additional Information 4: 48aee287c0c8c74df7592cc4e0dccc99

________________

Image Size: 16000 x 14000
Pan Cam
Post-P Settings.jpg
Task Manager State.jpg
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Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
treddie
Licensed Customer
Posts: 739
Joined: Fri Mar 23, 2012 5:44 am

Found a workaround. Simply pause the render before saving the .png.
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
treddie
Licensed Customer
Posts: 739
Joined: Fri Mar 23, 2012 5:44 am

Bummer...Pause does not always work. :(
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
coilbook
Licensed Customer
Posts: 3032
Joined: Mon Mar 24, 2014 2:27 pm

it seems like mine crashes with this message

Started logging on 15.07.17 15:53:00

OctaneRender 3.06.4 (3060400)

c:\dev\max_plugin\src\converterhelper\converterhelper.cpp(1208): func<RgbaToBitmap>: , Assertion type WARNING: condition "0" failed, <BAD: RgbaToBitmap(), src image: (1024,512), dest bitmap: (1920,1080)
>
treddie
Licensed Customer
Posts: 739
Joined: Fri Mar 23, 2012 5:44 am

Can someone from Otoy chime in on this? In the meantime, I can do a PShop Bloom effect, but I like the Otoy result better.
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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mojave
OctaneRender Team
Posts: 1337
Joined: Sun Feb 08, 2015 10:35 pm

Hi treddie,

I have tried to reproduce this using your same Standalone version but could not do it.

Would you be able to share a scene this can be reproduced this on your machine?

Thank you.
treddie
Licensed Customer
Posts: 739
Joined: Fri Mar 23, 2012 5:44 am

Sorry for the really long delay. I got pulled off of that personal project by real work, and have not been able to get back to this problem until now.

I found the problem...It is that my resolution (16000 x 14000) was too large. By dropping to a lower res, I was able to once again, toggle post-processing on and off without issue. I dropped to 8000 x 7000 with no issues. So still need to find where the trigger point is. For this scene, anyway.
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
User avatar
mojave
OctaneRender Team
Posts: 1337
Joined: Sun Feb 08, 2015 10:35 pm

Great to hear that you could get around it, this is probably Octane hitting the VRAM limit. We are working on significant memory usage improvements at the moment so that will help you loading higher resolution and more complex scenes in the near future.
treddie
Licensed Customer
Posts: 739
Joined: Fri Mar 23, 2012 5:44 am

Thanks for the update, mojave!
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
treddie
Licensed Customer
Posts: 739
Joined: Fri Mar 23, 2012 5:44 am

Another update. I dropped down to 14000 x 12250 and am able to toggle post processing on and off without issue, but cannot save out an exr, or even a png w/ post enabled.

According to the attached image below, there is plenty of video and system RAM left, even if Octane is not fully optimizing RAM resources. No other apps are running.
memstate.jpg
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Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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