Crash Report

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Crash Report

Postby treddie » Thu Jul 13, 2017 10:02 pm

treddie Thu Jul 13, 2017 10:02 pm
Octane crash occurs when saving render as .png, but only when Post-Processing is enabled:

Problem signature:
Problem Event Name: APPCRASH
Application Name: octane.exe
Application Version: 3.6.4.0
Application Timestamp: 594309b0
Fault Module Name: octane.exe
Fault Module Version: 3.6.4.0
Fault Module Timestamp: 594309b0
Exception Code: c0000005
Exception Offset: 00000000001856b4
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 728c
Additional Information 2: 728cbcfc1548a678c23a8d3fa9bf6779
Additional Information 3: 48ae
Additional Information 4: 48aee287c0c8c74df7592cc4e0dccc99

________________

Image Size: 16000 x 14000
Pan Cam

Post-P Settings.jpg


Task Manager State.jpg
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Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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Re: Crash Report

Postby treddie » Thu Jul 13, 2017 10:54 pm

treddie Thu Jul 13, 2017 10:54 pm
Found a workaround. Simply pause the render before saving the .png.
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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Re: Crash Report

Postby treddie » Sat Jul 15, 2017 10:09 am

treddie Sat Jul 15, 2017 10:09 am
Bummer...Pause does not always work. :(
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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Re: Crash Report

Postby coilbook » Sat Jul 15, 2017 9:08 pm

coilbook Sat Jul 15, 2017 9:08 pm
it seems like mine crashes with this message

Started logging on 15.07.17 15:53:00

OctaneRender 3.06.4 (3060400)

c:\dev\max_plugin\src\converterhelper\converterhelper.cpp(1208): func<RgbaToBitmap>: , Assertion type WARNING: condition "0" failed, <BAD: RgbaToBitmap(), src image: (1024,512), dest bitmap: (1920,1080)
>
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Re: Crash Report

Postby treddie » Tue Jul 18, 2017 12:41 am

treddie Tue Jul 18, 2017 12:41 am
Can someone from Otoy chime in on this? In the meantime, I can do a PShop Bloom effect, but I like the Otoy result better.
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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Re: Crash Report

Postby mojave » Tue Jul 18, 2017 1:13 am

mojave Tue Jul 18, 2017 1:13 am
Hi treddie,

I have tried to reproduce this using your same Standalone version but could not do it.

Would you be able to share a scene this can be reproduced this on your machine?

Thank you.
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Re: Crash Report

Postby treddie » Sun Feb 18, 2018 11:38 pm

treddie Sun Feb 18, 2018 11:38 pm
Sorry for the really long delay. I got pulled off of that personal project by real work, and have not been able to get back to this problem until now.

I found the problem...It is that my resolution (16000 x 14000) was too large. By dropping to a lower res, I was able to once again, toggle post-processing on and off without issue. I dropped to 8000 x 7000 with no issues. So still need to find where the trigger point is. For this scene, anyway.
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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Re: Crash Report

Postby mojave » Mon Feb 19, 2018 10:12 am

mojave Mon Feb 19, 2018 10:12 am
Great to hear that you could get around it, this is probably Octane hitting the VRAM limit. We are working on significant memory usage improvements at the moment so that will help you loading higher resolution and more complex scenes in the near future.
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Re: Crash Report

Postby treddie » Mon Feb 19, 2018 10:31 am

treddie Mon Feb 19, 2018 10:31 am
Thanks for the update, mojave!
Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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Re: Crash Report

Postby treddie » Wed Feb 21, 2018 5:22 pm

treddie Wed Feb 21, 2018 5:22 pm
Another update. I dropped down to 14000 x 12250 and am able to toggle post processing on and off without issue, but cannot save out an exr, or even a png w/ post enabled.

According to the attached image below, there is plenty of video and system RAM left, even if Octane is not fully optimizing RAM resources. No other apps are running.

memstate.jpg
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Win7 | Geforce TitanX w/ 12Gb | Geforce GTX-560 w/ 2Gb | 6-Core 3.5GHz | 32Gb | Cinema4D w RipTide Importer and OctaneExporter Plugs.
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