Octane license (UNITY) activation result: Cancelled

Forums: Octane license (UNITY) activation result: Cancelled
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Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Wed Apr 10, 2019 5:15 pm

Seto Wed Apr 10, 2019 5:15 pm
I just reinstalled my computer. Maybe it does matter.
Seto
 
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Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 11:12 am

Seto Thu Apr 11, 2019 11:12 am
I think the problem is caused by my reinstall of system.
Because there's no detail information. I use an HTTP Sniffer to get more information.
I found it my subscription is still active in previous system.
But my system is totally reinstalled.
My computer name is changed.
Is there a way to deactivate my previous subscription?
@ChrisHekman
The following subscriptions are required but were not available from your account ('Seto'):


OctaneRender Prime Standalone
--------------------------------------------
All of your subscription for this product are currently in use.

1/1 subscription in-use.
[STAND-SUB-T1, 'DESKTOP-V6EIV27' (Active)]


OctaneRender Prime for Unity
------------------------------------------
All of your subscription for this product are currently in use.

1/1 subscription in-use.
[UNITY-SUB-T1, 'DESKTOP-V6EIV27' (Active)]
Seto
 
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Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 11:17 am

Seto Thu Apr 11, 2019 11:17 am
Maybe it will work if I change back my computer name? Let me have a try.
Please help.
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 11:33 am

Seto Thu Apr 11, 2019 11:33 am
I can't activate even I change the computer name.
Please help.
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby ChrisHekman » Thu Apr 11, 2019 3:08 pm

ChrisHekman Thu Apr 11, 2019 3:08 pm
It looks like your licence has been linked to another computer (Or the previous installation of your current PC)

If you go to this link you can log in with your unity account (Or your octane account if you are using that)
https://account.otoy.com/sign_in

When you are logged in go to subscriptions and unlock your unity subscription.

I hope that helps
ChrisHekman
OctaneRender Team
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Re: Octane license (UNITY) activation result: Cancelled

Postby Seto » Thu Apr 11, 2019 5:04 pm

Seto Thu Apr 11, 2019 5:04 pm
ChrisHekman wrote:It looks like your licence has been linked to another computer (Or the previous installation of your current PC)

If you go to this link you can log in with your unity account (Or your octane account if you are using that)
https://account.otoy.com/sign_in

When you are logged in go to subscriptions and unlock your unity subscription.

I hope that helps


Thank you. It really helps. I didn't find my unity subscriptions. But after I logged in with Unity account. I found it. Thank you.
Seto
 
Posts: 8
Joined: Wed Apr 10, 2019 4:53 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby vitd » Tue Jun 04, 2019 7:50 pm

vitd Tue Jun 04, 2019 7:50 pm
I'm having the same issue when I try and press the activate button. What else can I do to troubleshoot?

Octane license (UNITY) activation result: Cancelled
UnityEngine.Debug:LogError(Object)
OctaneUnity.PluginController:LogErrorCallback(String)
System.Object:wrapper_native_00007FFEE29769F0()
Octane.DLL:License_Activate()
Octane.License:Activate()
OctaneUnity.OctaneUtility:LoadOctaneButton()
OctaneUnity.PBRRenderTargetComponentEditor:OnInspectorGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)

Could not activate
UnityEngine.Debug:LogError(Object)
OctaneUnity.PluginController:LogErrorCallback(String)
System.Object:wrapper_native_00007FFEE29769F0()
Octane.DLL:License_Activate()
Octane.License:Activate()
OctaneUnity.OctaneUtility:LoadOctaneButton()
OctaneUnity.PBRRenderTargetComponentEditor:OnInspectorGUI()
UnityEngine.GUIUtility:ProcessEvent(Int32, IntPtr)
vitd
 
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Re: Octane license (UNITY) activation result: Cancelled

Postby vijayd » Wed Jun 12, 2019 4:44 pm

vijayd Wed Jun 12, 2019 4:44 pm
Have the same issue going with unity 2018.3 + octane ....tired all the above solutions too ,nothing worked .
pls let me know how did it get solved .
vijayd
 
Posts: 1
Joined: Wed Jun 12, 2019 4:21 pm

Re: Octane license (UNITY) activation result: Cancelled

Postby RiaanJ » Thu Jun 13, 2019 5:16 pm

RiaanJ Thu Jun 13, 2019 5:16 pm
Hi,

I've found that using an older 2017 version of Unity with the latest version of the Octane plugin successfully activated. Then when I use a newer 2018 Unity version the activation will work as well. There does still seem to be an issue with 2019 versions of Unity though but that seems to be an issue with the plugin installation and not the activation.
RiaanJ
Licensed Customer
Licensed Customer
 
Posts: 7
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Re: Octane license (UNITY) activation result: Cancelled

Postby Podden » Wed Jun 26, 2019 7:06 am

Podden Wed Jun 26, 2019 7:06 am
Same issue with newest Octane and Unity 2018.2.21 for weeks now. I hate online activation systems and your dependency on it soooo damn much!!! Thank god I've got no deadline and are dependent on this otherwise I would hate this even more.
Podden
Licensed Customer
Licensed Customer
 
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