I am having an issue logging in from the Sketchup plugin "OctaneRender Activation" screen. I get a sign-in error "Could not connect to server. Please ensure you are using your OTOY credentials and not your license information."
I am defiantly using my correct OTOY website login information. The same ...

Wow! I've stumped everyone! No one has any explanation?

I looked at all of the materials using the monochrome view setting and while there were a few reversed faces, they were not always part of the missing objects. Some of the reversed faces were in the cabinet front doors, which are still showing up in the render. There are many objects that are ...

Sketchup - Octane Render.jpg Why is this happening? When I render a scene using the plugin many of the items (objects) simply disappear and do not show up at all in the render . Even some of the basic geometry like the wall in the bathroom are not being rendered.

Any help would be greatly ...

Wait a minute, are you saying that it does not apply to Sketchup users? That can't be right. What is going on here? I received an e-mail that stated that I would "receive a voucher towards the v2.0 plugin when it’s available." Well it's now available. I want the voucher I was promised in the e-mail ...

"For a limited time, users who upgrade to OctaneRender™ 2 can also upgrade an existing plugin license at no additional cost to make use of an available OctaneRender™ 2 plugin or receive a voucher towards the 2.0 plugin when it’s available."

I have purchased the new version of Ocatane 2.0 now how do ...