just wanted to follow up that OTOY did in fact end up getting back to me and solved my problems quite quickly in the end.

it would be worth mentioning that (as you allude to, pegot) it seems the circumstances around how the black friday specials work could be considerably clearer. as far as i ...

i understand support is apparently overwhelmed with problems at the moment, but i've had a request in over a billing issue (charged for two subscriptions) for over a week and absolutely no response. do we have any other recourse? this is putting me off OTOY, and i've been a paying customer for five ...

sigh... you know, it's rare that i post with a problem like this, and i felt like i had tried everything. so it's embarrassing to admit that sure enough, all is fine with the output .tiff files when i load them up for comping.

thanks for the sanity check. i was definitely getting thrown off by the ...

hey folks.

i've done a bit of searching for this but can't find anything that matches up with what i'm seeing.

i'm trying to render out a scene element - very simple, just one kitbash building mesh that i'm trying to composite into an aerial shot. nothing fancy, just testing.

the problem is that ...