info sent

which OS are you using? > win 8.1
which browser and build are you currently using? > tried IE and chrome, both are latest
which AMI are you currently testing with? >> I believe its called the cloud instance. it was the most general one that you had. my goal is to try it with solidworks
is ...

hello, is there any support out there?

was trying otoy for the first time today, running into the same issue
didn't troubleshoot nearly as much as you did, suspect there is a server error like there was in this ticket http://render.otoy.com/forum/viewtopic. ... ut#p172550