求助,官方邮箱回复进度缓慢

Forums: 求助,官方邮箱回复进度缓慢
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求助,官方邮箱回复进度缓慢

Postby litsion » Fri Jan 14, 2022 2:05 am

litsion Fri Jan 14, 2022 2:05 am
Things are as follows:
Yesterday morning, I found that my subscription suddenly became unavailable, but my computer didn't shut down that night. Instead, I was rendering GIF animation project. I quit my account at more than 8 a.m. and then restarted the computer. After logging in again, a prompt "my subscription is unavailable" pops up
So I sent an email to the email provided by OTOY, and I didn't get an official reply until about 12 p.m
I generated a configuration file according to the OTOY System Profiler provided. After feedback, my information will sink into the sea
I waited until more than 1:30 a.m. and couldn't stand it. I went to sleep. When I woke up in the morning, I still didn't receive the relevant reply
I know there should be some time difference between my area and OTOY office, but the efficiency of solving the problem is really too slow
And I really needed octane to work, and all my 3D homework was interrupted
So can you help me solve the problem?

事情如下:
昨天一早我发现我的订阅突然变成不可用状态了,可是明明我那天晚上还在挂着电脑,渲染着一个GIF动画工程,早上8点多我才退出了账号,然后重启了电脑重新登陆,结果发现出问题了
所以我就去给otoy提供的邮箱发送了一份邮件,大概到了晚上12点才得到了官方的回复
我按着提供的OTOY System Profiler生成了一份配置文件反馈过去后,我的信息就石沉大海了
我等到了凌晨1点半多,熬不住了去睡了觉,早上醒来还是没有收到相关的回复..

我知道我所在的地区这边和otoy办公室应该存着一定的时差,可是这个解决问题的效率真的太慢了啊..
而且我真的需要octane进行工作,我所有的三维作业以及被迫中断了
所以请帮帮我解决一下问题可以吗?
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Re: 求助,官方邮箱回复进度缓慢

Postby litsion » Fri Jan 14, 2022 2:06 am

litsion Fri Jan 14, 2022 2:06 am
My Account:litsion
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Re: 求助,官方邮箱回复进度缓慢

Postby bepeg4d » Fri Jan 14, 2022 7:12 am

bepeg4d Fri Jan 14, 2022 7:12 am
Sorry for the delay, but there are some issues with your account, that cannot be solved from LA office, so your ticket has been sent to NZ office for checking.
But it is already the weekend in NZ now, so you will receive an answer during Monday, NZ time.

ciao,
Beppe
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Re: 求助,官方邮箱回复进度缓慢

Postby litsion » Fri Jan 14, 2022 1:15 pm

litsion Fri Jan 14, 2022 1:15 pm
bepeg4d wrote:Sorry for the delay, but there are some issues with your account, that cannot be solved from LA office, so your ticket has been sent to NZ office for checking.
But it is already the weekend in NZ now, so you will receive an answer during Monday, NZ time.

ciao,
Beppe


emmmm
This situation seems to cause me to be unable to work for 4 days,
I hope it can be solved as soon as possible. I really don't have to work when I can't use it, or I can only subscribe again. It's terrible
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Re: 求助,官方邮箱回复进度缓慢

Postby litsion » Mon Jan 17, 2022 11:33 am

litsion Mon Jan 17, 2022 11:33 am
bepeg4d wrote:Sorry for the delay, but there are some issues with your account, that cannot be solved from LA office, so your ticket has been sent to NZ office for checking.
But it is already the weekend in NZ now, so you will receive an answer during Monday, NZ time.

ciao,
Beppe



Regarding my account, I have been waiting patiently for another 5 days。
When will the New Zealand office help me deal with the account problem? I have to use octane tomorrow。
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