blastframe wrote:Hello,hellguy wrote:blastframe wrote:I bought the Octane v3 plugin for Maya on May 23rd. That's 2 months and 1 week ago as I write this. The only thing available is an untested Alpha. How is this okay? I messaged OTOY support on June 19. No response. This isn't the first time I've heard nothing back from support either.
The ticket received on June 19 [#108145]) was responded to within 12 hours, and we have also responded to the ticket you submitted yesterday [#109191].
If you have not received the responses to the tickets above, please check your spam folder.
Thank you for the response. I do not believe this to be a case of spam filtering. I apologize if you did respond, but I never received either of these in my Inbox or Spam folder.
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While we cannot confirm why you are having issues receiving our responses, you can view the status of your tickets here. Alternatively, go to help.otoy.com, sign in, then go to 'My Activities'.
If you have any further queries or responses to this issue, please PM me directly.