Octane Demo will not launch in Mac Maya 2018 Tweet

[atdesign]

Hello,
I installed the Octane demo into Maya 2018 but I get the message that “The following license / subscriptions are required but were not available from your account”. What can we do here to get it to launch? Maya 2018, Mac OSX 11.7, Mac Pro. I have other versions of Maya that I could load if they would work better with Octane.
Thanks

[bepeg4d]

Hi,
under macOS 11 Big sur, you are forced to use OctaneX PR11, have you tried with this version?
https://render.otoy.com/plugindownloads ... 7-beta.pkg

ciao,
Beppe

[atdesign]

Hi Beppe,
Thanks for getting back to me. The version you gave me a link to is the same version I installed into Maya 2018 and it didn’t launch. Is there something else we can try? I could move up to OSX 12 but it is only compatible with Maya 2023 and I noticed your demo doesn’t work with that version of Maya. Any ideas? Would I have these same issues if I got the full paid version installed in OS X 11 Big Sur?

Thanks
Allan

[bepeg4d]

Hi Allan,
ok, I think you need to activate the free Prime license by accepting the terms and conditions starting from here:
https://home.otoy.com/render/octane-render/demo/

ciao,
Beppe

[atdesign]

Hi Beppe,
I tried re-downloading the program from that link and reinstalling it. I got the message "You have successfully applied for the Octane X™ Prime Free Trial". Still doesn't work. All the materials, cameras and nodes load into Maya but it refuses to allow me to render. Can I delete my account and start over with a new account? Any other ideas?

Thanks again
Allan

[bepeg4d]

Hi Allan,
please write to help at otoy dot com, we need to check your installation and hw specs.

ciao,
Beppe

[atdesign]

Thanks Beppe