Cancelling ORC subscription ?

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Cancelling ORC subscription ?

Postby alexhammond » Wed Jun 20, 2018 10:18 am

alexhammond Wed Jun 20, 2018 10:18 am
Hi

I needed ORC for a big project, but now that is finished i don't need it.

Just went to cancel the subscription and read this message...

"Canceling an OctaneLive subscription will prevent you from being billed from next payment period onwards,
and you will not be able to resume the subscription at a later date.
"
I sure i will need it again for the next big project, but am confused by this statement - 'and you will not be able to resume the subscription at a later date'

Is this saying if i cancel now, i can never again subscribe?

Any pointers welcome

Cheers
Alex
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Re: Cancelling ORC subscription ?

Postby bepeg4d » Wed Jun 20, 2018 10:48 am

bepeg4d Wed Jun 20, 2018 10:48 am
Hi Alex,
the message is because the Subscription cannot technically renewed, but your account and credits stay, so you just need to purchase a new ORC subscription from the same Otoy account, to be able to work with ORC again, when necessary.
ciao Beppe
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Re: Cancelling ORC subscription ?

Postby alexhammond » Wed Jun 20, 2018 11:48 am

alexhammond Wed Jun 20, 2018 11:48 am
Thanks Beppe

Alex
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Re: Cancelling ORC subscription ?

Postby fis715 » Sat Aug 03, 2019 3:59 pm

fis715 Sat Aug 03, 2019 3:59 pm
How do you cancel your subscription? No reply from OTOY
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Re: Cancelling ORC subscription ?

Postby bepeg4d » Mon Aug 05, 2019 6:41 am

bepeg4d Mon Aug 05, 2019 6:41 am
Hi,
to cancel a subscription, please, follow the instructions at the following link:
Managing OctaneVR Subscriptions
Basically you need to visit your personal Octanelive subscription page:
https://render.otoy.com/account/subscriptions.php
Then click on the View Info button, and finally click on the Cancel Subscription button:
Image

ciao Beppe
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