OTOY Forums

When I start C4D and then Octane from the menu, you can see in to bottom left area, that Ocaten tries to activate the PlugIn (OctanePlugIn activation...). This takes some time and results in an error message "ERROR: Resolving timed out after 8001 milleseconds res:3" (see screenshot).
My subscription is paid and active when I check on the Ocaten-Website. The standalone does work, is "Activated" and "OctaneLive: connected".

How to fix? Thanks.

Hi,
please write to help at otoy dot com sharing your OTOY username, thanks.

ciao,
Beppe

i got the same error, what was the solution for this in the end?

Hi,

it could be a DNS issue.

If I remember well, the user has solved by switching to the DNS service provided by Cloudflare:
https://1.1.1.1/dns/

ciao,
Beppe

Oh thanks! that worked!

Hello,

we have the exact same issue and are looking for a solution. Can someone give a step-by-step instruction on how to switch the DNS service? I don't fully understand where and how to set it up. Thanks much in advance!

bepeg4d, thank you!
(ack2v, use chatGPT according to your OS it will guide you well)

Having the same issue today - changed the DNS settings, also used a VPN, tried installing different versions of Octane, updating the Maxon App, installing all updates to drivers and system, and its still happening...

If we remove the Octane folder from the Plugins folder for C4d, it stops happening. Also its happening on C4D versions R20 and 2025, so not just down to the version of C4D.

Is there any further information or solve for this?

Thanks

We are having the same problem since 11.30 CET. Support says they are having authentication problems which they are trying to solve.

Also having this issue and looking for a solve. Showing in C4d 2025.3.1, 2025.3.3, and 2026.0.0