OTOY Forums

Hello, I purchased the subscription option on Friday and immediately sent a ticket to support because my license doesn't work.

It's been a few days but still haven't heard back.

Is there a phone number available or do I have to put another ticket?

I need to start rendering a project asap.

Can somebody help?

Thank you

Hi,
sorry for the delay!

You need 2022.1 Studio + versions.

Here is the link to Standalone 2022.1:
https://render.otoy.com/customerdownloa ... _1_win.exe

And the link to new Render Node version 2022.1:
https://render.otoy.com/customerdownloa ... de_win.exe

We have revamped the Downloads section, now you can find all plugins here:
https://render.otoy.com/account/downloads.php?#plugins

And you can also download and install Standalone , Render-Node, World Creator, Cascadeur, EmberGenFX, Architron, Mol 3D, Sculptron and UX3D gITF Scene Toolkit from here:
https://render.otoy.com/account/downloads.php#core

Happy GPU rendering!

Hello, I re installed everything but still doesn't work.

This is so frustrating!

Nobody replies and there's no phone support, you pretty much have no idea when the issue will be resolved.

I am working on a large scale project and I asked the other designers if they are using Octane and they all said NO, because xyz...

Now I see why they don't want to use it.

This is terrible.

At this point I am thinking if I should just bite the bullet and cancel my subscription redo everything with Redshift.

This is really incredible!

Just in case anyone has the same issue:

I tried what someone did here:

Re: Authentication did not succeed

Postby OlyDarko » Sat Jun 13, 2020 2:09 pm
Thank you beppe. It still didn't work, but after resetting my PW 5 times or so, it finally works again....
Cheers & happy weekend.
Oly

I reset my password about 5 times and now it works.

-Snoopy

Hi Snoopy,
sorry for the hassle, but great to hear you have already solved, well done

Next time, another possibility is to delete the OTOY credentials.

If under Windows:

• - go to C:User/Username/AppData/Roaming and locate the Octanerender folder.
• - delete the otoy_credentials file in the Octanerender folder.

If under macOS:

• - press ALT on your keyboard
• - from the Finder menu, choose Go/Library and locate the Octanerender folder
• - delete the otoy_credentials file in the Octanerender folder.

Then restart OctaneRender.
In this way, a new activation will be asked, and you need to enter your OTOY username and password to activate the license again.

ciao,
Beppe