OTOY Forums

Note: This is probably the wrong place for this post, but for some reason I am unable to post in the official support forum for C4D Octane.

So basically the problem I am having is that, when I start Cinema 4D, Octane tells me about this new update available "Version 4.02.1", but when I go and download it, and install it into my plugins folder, Cinema 4D refuses to start, like it loads and shows the GUI, but has a spinning blue circle, and won't let me click anywhere, task manager says it's not responding. Version 4.01.1 and below works flawlessly with no issues. I tried to troubleshoot, but since Cinema 4D doesn't even start, I can't really do anything.

*It's not that this update is important to me, but I don't want this happening with future updates that enable vectron/spectron.

*I tried version 2018.1 which also resulted in the same issue.

System Specs:
Windows 10, Latest version
GTX 1070 + RTX 2070 (Strange combo I know but it works)
Threadrippper 1920X
32GB DDR4 3000MHz
500GB Samsung NVme + 2TB Barracuda HDD

Thanks so much to anyone who can help!
1600 Watt PSU

*Edit: If anyone else has this issue, I would update to R20 or atleast completely reinstall your current version of Cinema 4D, it seemed to work for me

Hi,
which Nvidia drivers have you installed?
Please, go to c4d menu Script/Console, (Shift+F10), and share a complete screenshot of the panel, thanks.
ciao Beppe

Hey, thanks for the quick response.
I am currently on nVidia driver 417.71.
Also none of my GPUs are overclocked, just the CPU which is very moderate and has been stable for 4 months. with no issues.

Here is a screenshot of my console window with the working version of octane (4.01.1) since C4D won't start with the newer one.

Hi,
please use DDU to completely remove the installed drivers:
http://www.guru3d.com/files-details/dis ... nload.html
Then perform a clean installation of 419.35 drivers:
https://www.nvidia.com/Download/driverR ... 4363/en-us)
Looking forward for your feedback,

So I used DDU to completely clear my drivers, and then I tried to install new ones from the link you sent however, it said "Not compatible with this version of windows". It told me that I should install Gforce Experience to get drivers that would work. I installed Geforce Experience and through that I was able to successfully install 419.35

Unfortunately Cinema 4D still refuses to load properly with Octane 4.02.1 and above :/

I feel like it might be a compatibility issue of some kind, I tried removing all my plugins and just leaving c4doctane, but that didn't change anything, my C4D version is: R19.068 if that helps.

Best regards,
Aspen

IOStudios wrote:So I used DDU to completely clear my drivers, and then I tried to install new ones from the link you sent however, it said "Not compatible with this version of windows". It told me that I should install Gforce Experience to get drivers that would work. I installed Geforce Experience and through that I was able to successfully install 419.35

Unfortunately Cinema 4D still refuses to load properly with Octane 4.02.1 and above :/

I feel like it might be a compatibility issue of some kind, I tried removing all my plugins and just leaving c4doctane, but that didn't change anything, my C4D version is: R19.068 if that helps.

Best regards,
Aspen

Post a screenshot of console window and c4doctanelog.txt too

aoktar wrote:

IOStudios wrote:So I used DDU to completely clear my drivers, and then I tried to install new ones from the link you sent however, it said "Not compatible with this version of windows". It told me that I should install Gforce Experience to get drivers that would work. I installed Geforce Experience and through that I was able to successfully install 419.35

Unfortunately Cinema 4D still refuses to load properly with Octane 4.02.1 and above :/

I feel like it might be a compatibility issue of some kind, I tried removing all my plugins and just leaving c4doctane, but that didn't change anything, my C4D version is: R19.068 if that helps.

Best regards,
Aspen

Post a screenshot of console window and c4doctanelog.txt too

Where do I find c4doctanelog.txt?
Here is a screenshot of my console on the version of octane that works (I can't get to the console on 4.02.1 since C4D doesn't even start properly)

IOStudios wrote: Where do I find c4doctanelog.txt?
Here is a screenshot of my console on the version of octane that works (I can't get to the console on 4.02.1 since C4D doesn't even start properly)

Have you deleted other plugin files as I described in release topic or readme.txt?

aoktar wrote:

IOStudios wrote: Where do I find c4doctanelog.txt?
Here is a screenshot of my console on the version of octane that works (I can't get to the console on 4.02.1 since C4D doesn't even start properly)

Have you deleted other plugin files as I described in release topic or readme.txt?

I just tried removing all plugins except c4doctane, Cinema 4D is still frozen.

Thanks to everyone who tried to help, I ended up fixing the issue on my own by completely clearing Cinema 4D R19, and just updating to R20.