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octane crash r17, now won't start program
Posted: Fri Dec 09, 2016 7:53 pm
by mitchino
I use the subscription version of Octane V3 with c4d r17 on OS X. I was editing an Octane material and suffered a program freeze (Cinema 4D not responding). I force quit, and now c4d won't start up. It gets stuck on "Initialising Plugins"
I have restarted the mac, trashed the c4d prefs folder, but still it won't start. How do I fix it?
Re: octane crash r17, now won't start program
Posted: Sat Dec 10, 2016 11:47 am
by mitchino
Can anyone help me with this? c4d r17 won't start up!
Is there somewhere else I need to go for support?
Re: octane crash r17, now won't start program
Posted: Sat Dec 10, 2016 12:32 pm
by aoktar
Be sure firewall is not blocking plugin. It needs to be activated on startup.
Re: octane crash r17, now won't start program
Posted: Sat Dec 10, 2016 6:45 pm
by mitchino
No firewall is running.
I've removed Octane from the plug-ins folder, trashed c4d prefs, restored the mac and c4d opens normally. Then I re-installed the Octane Plugin and c4d won't start, gets stuck on 'initialising plugins'
Re: octane crash r17, now won't start program
Posted: Sat Dec 10, 2016 8:16 pm
by mitchino
so by deleting the Octane folder in my OS X user library, I got a bit further. The OctaneRender Activation window pops up. When I enter my details nothing happens.
Looking online, it seems my licence is locked. Have emailed support. Why is this and what do I need to do?
Re: octane crash r17, now won't start program
Posted: Sat Dec 10, 2016 10:02 pm
by aoktar
Check it with standalone. Run that and try to download and render some materials. Plugin should work If it's ok.
Re: octane crash r17, now won't start program
Posted: Sun Dec 11, 2016 9:17 am
by mitchino
I didn't have the standalone installed. Have now downloaded it and installed it. It doesn't start up, gets stuck on the splash screen.
Re: octane crash r17, now won't start program
Posted: Sun Dec 11, 2016 7:42 pm
by aoktar
Could you render ever somethings before? What about your GPU type and CUDA driver?
Re: octane crash r17, now won't start program
Posted: Mon Dec 12, 2016 8:58 am
by mitchino
Everything has been working fine for 2 weeks. Then while editing an Octane material, c4d stopped responding. I force quit c4d, and since then it has never launched, always gets stuck on launching Octane plug-in. Without Octane in plug-ins folder it launches normally.
Re: octane crash r17, now won't start program
Posted: Mon Dec 12, 2016 9:19 am
by aoktar
mitchino wrote:Everything has been working fine for 2 weeks. Then while editing an Octane material, c4d stopped responding. I force quit c4d, and since then it has never launched, always gets stuck on launching Octane plug-in. Without Octane in plug-ins folder it launches normally.
I suppose that you have a problem about gpu+drivers or internet connection to Otoy server. Can you post some screen shots from full screen of standalone startup on stuck? And check your cuda/nvidia driver.