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All Licenses Signed Out Automatically & Not Able... [SOLVED]
Posted: Sun Oct 16, 2016 4:10 pm
by wlebrun
Out of nowhere all of the licenses have been signed out and not able to sign back online. Is this a problem occurring with anyone else or is it just me that is locked out from all the plugins.
Re: All Licenses Signed Out Automatically & Not Able To Sign In
Posted: Sun Oct 16, 2016 7:41 pm
by mojave
Hi,
We need some more information to help you:
Have you recently received an OS update?
What plugins/versions are you currently using?
Have you tried signing out using the unlock functionality from the web UI?
Also, could you please include a screenshot in case it would help understanding your issue?
Thank you.
Re: All Licenses Signed Out Automatically & Not Able To Sign In
Posted: Sun Oct 16, 2016 7:51 pm
by wlebrun
All buttons on the web interface are grey and it only has the deactivated button, no unlocks But I found out it was a network issue. Hotspot Shield had an error and caused a problem with all softwares. But all my information is in the signature.
Re: All Licenses Signed Out Automatically & Not Able To Sign In
Posted: Sun Oct 16, 2016 7:53 pm
by mojave
Thank you for confirming that. Glad to see you got all working fine again.