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Deactivate License Error
Posted: Wed Jan 14, 2015 9:36 pm
by garytyler
Anybody know what causes this to happen? It seems to happen at the most random times, and I've never had my license on another machine. I have rounded it down to being caused by Octane.
Re: Deactivate License Error
Posted: Wed Jan 14, 2015 9:41 pm
by aoktar
have you changed some part of hardware? It thinks that thought your pc is not same when you activated.
Re: Deactivate License Error
Posted: Wed Jan 14, 2015 11:48 pm
by garytyler
Oh, that makes sense. I'm using an eGPU. I'm guessing there is no way to prevent this other than have it plugged in when I open Cinema 4D or deactivate/reactivate. Thanks.
Re: Deactivate License Error
Posted: Thu Jan 15, 2015 12:22 am
by FooZe
Hi Garytyler,
If you want us to investigate further, please check in ~/Library/Caches/liboctane/ for two files, octren0 and octren1.
If they are there, send them through to us
[email protected] attention Chris.
I can take a look and see what might be causing octane to think it's running on a new machine.
Re: Deactivate License Error
Posted: Tue Jan 20, 2015 5:29 pm
by garytyler
I e-mailed the requested files to support. The issue is related to how many displays I am using at the time. This seems to be a strange way to identify a computer. I am currently having to wait for an hour before I can reactivate my license. Not fun.