OTOY Forums

Hi guys recently reformatted my computer and after reinstalling octane i got a Error message saying 'Unable to determine network connection type - please contact refractive software support'. Anyone got an idea for this?

What network interfaces does the computer have?

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Roeland

what do you mean by that? how can i check that? sorry

Anyone got an idea????? It was working fine before i formated my windows.. Any help would be great.

Your computer should have an wired network adapter, and you have drivers installed. What network connections are listed under Control Panel → Network and Internet → Network and sharing center → Adapter settings?

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Roeland

hi thanks for the reply, this is what i see from the adapter list. That is my network connection.

Any idea how i can fix this??? getting quite frustrated

Octane requires your computer to have a wired network adapter. If you are running a desktop you probably have one, if you reinstall Windows you need to find and install the drivers for the card.

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Roeland

Hi,
I purchased and installed Octane on my laptop (Asus G74SX) and it was working... now it stopped working 2 days ago. I even downloaded the new version of octane but new and old both are giving same error... I have NOT CHANGED anything in my laptop. It was on wireless network from day one. So i don't think Octane needs wired network otherwise i would have never be able to run it.

Please we need help!!!

Thanks

franchais: your screenshot shows no wired network adapter. Octane requires one to be present but it doesn't need to be the active network connection.

Open Control panel → device manager (search it in the start menu), and see what devices there are listed under Network Adapters. Switch on any disabled network devices and if a device is not working, you may need to install the drivers.

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Roeland