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help
Posted: Thu Apr 26, 2012 3:55 am
by saven007
Why do I always unable to activate the plugin?
Re: help
Posted: Thu Apr 26, 2012 4:13 am
by Karba
saven007 wrote:Why do I always unable to activate the plugin?
You have to use your Standalone key for that window.
Re: help
Posted: Thu Apr 26, 2012 5:45 am
by saven007
Could you please say careful, I still don't understand,thanks
Re: help
Posted: Thu Apr 26, 2012 5:51 am
by saven007
I am here to enter forum Username: saven007and password
Re: help
Posted: Thu Apr 26, 2012 5:54 am
by saven007
In this window, enter the purchase of a username and password, is my steps have problems?
Re: help
Posted: Thu Apr 26, 2012 6:09 am
by roeland
On our website in the customer area you will find the license keys. Log in and go to
OctaneLive Accounts.
Use a license key for Octane Standalone in the black popup window.
Use a license key for Octane for 3DS max in the plugin.
--
Roeland
Re: help
Posted: Thu Apr 26, 2012 6:24 am
by saven007
You said I have found, you mean this one?And I have put these into black windows, but black below windows always shows a row of red font, tell me the registration failure.I wonder if you have a remote control function, if you can, remote control my computer to complete the registration?
Re: help
Posted: Thu Apr 26, 2012 8:54 am
by saven007
It is because I have not connected to your server 's sake?
Re: help
Posted: Fri May 25, 2012 4:24 pm
by gir1dhar
I'm having the same problem. I'm entering my name and password as shown here
http://www.refractivesoftware.com/accou ... nelive.php . Checked it several times, both are correct.
Is there a different key for the 3ds max plugin?
Octane (when run as stand alone) runs and say that it is activated on my machine.
3dsmax isn't blocked by the firewall in any way.
And btw, I just reinstalled octane and its plugin on a fresh computer after a long time. I hope to be able to use octane with 3ds max, at this time.
Re: help
Posted: Sat May 26, 2012 10:25 am
by Karba
gir1dhar wrote:I'm having the same problem. I'm entering my name and password as shown here
http://www.refractivesoftware.com/accou ... nelive.php . Checked it several times, both are correct.
Is there a different key for the 3ds max plugin?
Octane (when run as stand alone) runs and say that it is activated on my machine.
3dsmax isn't blocked by the firewall in any way.
And btw, I just reinstalled octane and its plugin on a fresh computer after a long time. I hope to be able to use octane with 3ds max, at this time.
You should have standalone name/pass and plugin name/pass like this