OTOY Forums

Hi,

I'm logged in the forum but there's no Licensed customer forum group. I have tried to logout and register again, with the same user name and password used during my purchase, but the forum rejects my registration ( the username and the email address are already in use... of course).
How can I enter into the licensed customer area?

moenen wrote:Hi,

I'm logged in the forum but there's no Licensed customer forum group. I have tried to logout and register again, with the same user name and password used during my purchase, but the forum rejects my registration ( the username and the email address are already in use... of course).
How can I enter into the licensed customer area?

hi!
the license transaction and registration is handled manually. as it is now christmas eve in new zealand (well past midnight), it'll take a certain ammount of time to complete. don't know if refractive is out for work during christmas weekend though...

Merry Christmas!

I live in Italy, and we are waiting for Christmas Eve. I have received a few hour ago a mail with instructions for download and activation.
The mail begins with:
-----------------------------------------------------------------------------------------------------------------------------------
Dear Customer,

We have processed your order and your OctaneRender® license(s).

To download and activate the software, follow the following instructions,
CHAPTER 1 is for the OctaneRender® Standalone Edition, and CHAPTER 2 is for the OctaneRender® for 3ds max®:


NOTE for Combo Packages: If you have purchased a reduced price combo package (OctaneRender® Standalone Edition and OctaneRender® for 3ds max®), you must first activate OctaneRender® Standalone Edition explained in CHAPTER 1, and then activate the OctaneRender® for 3ds max® software explained in CHAPTER 2.


CHAPTER 1: DOWNLOADING, INSTALLING and ACTIVATING OctaneRender Standalone Edition
---------------------------------------------------------------------------------

Download and activation instructions:

* Go to our home page http://www.refractivesoftware.com/ and click on 'Forum' in the top navigation.
* Click on the Commercial Product News & Releases (Download here) forum in the Licensed Customer forum group.
* Click on the OctaneRender® 1.0 beta 2.52 [CURRENT] >>> download here <<< thread, at the top of the thread listing.
* Scroll down to 'Download' and click to download the relevant package for your platform.
* Install the software by launching the downloaded installer. (Windows users should right click and use 'Run as Administrator' to start it)
* Go to our home page http://www.refractivesoftware.com/, and log in to our 'Customer Area' with your activated username and password you used to purchase your license(s)
* Go to 'OctaneLive Accounts' and there you will find your 'OctaneLive Username' and 'Password' you must use to activate your Octane Render software.
* Use the OctaneLive Username and password to activate the software during the first launch.

-----------------------------------------------------------------------------------------------------------

I don't know if this means that my transaction and registration is handled or not. I only know there's no licensed customer forum group for me...

Hi moenen, they activate the account manualy during New Zealand office hours, i think you have to wait.
May it is also because christmas holydays for one or two days, but i think they work on activation.

Cheers, mib.

Licensed customer!

Merry Christmas and Happy New Year!