i understand support is apparently overwhelmed with problems at the moment, but i've had a request in over a billing issue (charged for two subscriptions) for over a week and absolutely no response. do we have any other recourse? this is putting me off OTOY, and i've been a paying customer for five years.
does that even matter?
i'm trying to be reasonable but when you have nearly $300 of my money and won't respond to support requests for over a week, that's pretty poor by any measure.