Hi everyone,
With the release of V3 we have made significant changes to the way OctaneRender and the OctaneRender plugins authenticate and manage licenses, improving usability and standardizing the authentication system across our product range. However some of these changes had caused unforeseen issues with licensing, preventing some users from releasing and/or activating their licenses. While these issues have been fixed in the latest version of Octane (3.01.1), it highlighted the need for an automated license recovery system similar to the deactivation system available for V2 licenses.
The V3 license recovery system allows a limited number of license 'Unlocks' over a given period, the exact number of available Unlocks and how often they are replenished is still being evaluated so the number available may change at a later date. Please note that this system is only intended for recovering licenses in situations where you cannot deactivate via the application, as V3 automatically releases licenses every time you close Octane or the host application. If you are running V3 in Offline Licensing mode, you will need to deactivate licenses via the Standalone/Plugin interface, as V3 will not release them automatically.
If you run out of Unlocks, you will need to contact us at [email protected] to request that we unlock your license.