by FotoLumos » Tue Jul 18, 2023 7:33 pm
FotoLumos
Tue Jul 18, 2023 7:33 pm
I've been going back and forth with Otoy Support on this for weeks. First they told me the promotion was over and we wouldn't be receiving any more kits. I said that didn't correspond to what was advertised in the Black Friday promotional material.
Next I was told only full price subscribers to OctaneStudio+ were to receive the quarterly kits, and that Black Friday subscribers were only getting the Cyberpunk kit, World-Creator standalone, and the GSG membership because we paid less for the annual subscription. (If that was true, we wouldn't have received the first two quarter kits.) I then sent them screenshots of the promotional email I received on 11/24/22, which very clearly states the Black Friday deal included the quarterly kits AND ALSO the Cyberpunk kit, along with GSG, WC, Embergen, and everything else the OctaneStudio+ subscription came with.
I received a response that my feedback had been forwarded to "the team" who were looking to see what could be done to make things right. That was a week ago. Still awaiting a response.
Win 11 64 | Geforce GTX3060 | i7 8th Gen | 32GB